Housekeeping Attendant

About Raffles Hotels & Resorts

Raffles Hotels & Resorts is a prestigious collection of luxury hotels situated in vibrant locations across the globe. As part of the AccorHotels group, it offers diverse and unique experiences through over 4,100 properties in 95 countries. Each hotel emphasizes well-being and provides a warm, welcoming atmosphere.

Raffles Seychelles boasts exceptional colleague accommodation along with top-tier facilities including transportation, uniforms, meals, and boat transfers between Praslin and Mahé. The resort features 86 luxurious villas, the renowned Raffles Spa, and multiple distinctive dining venues.

We value career advancement and growth opportunities for passionate team members eager to contribute to a leading luxury hospitality brand.

Job Overview

The Housekeeping Attendant is tasked with delivering consistent cleaning services across guest villas, restaurants, public areas, and back-of-house spaces, ensuring all areas meet the company’s established standards for cleanliness and appearance.

Key Duties and Responsibilities

• Perform daily cleaning and upkeep of guest villas, restaurants, public and back-of-house areas in line with company protocols.
• Restock guest supplies and linens at service points, villas, and public spaces.
• Maintain tidiness and organization of service pantries.
• Prepare flower arrangements as needed.
• Respond promptly and courteously to guest requests.
• Alert Supervisors to any damages or malfunctions in assigned areas.
• Ensure all equipment is kept clean and in good working condition.
• Complete daily reports such as villa task logs and productivity checklists.
• Participate in daily briefings and undertake assigned duties.
• Immediately report lost and found items to the Supervisor.
• Address guest complaints quickly and escalate to Supervisor when necessary.
• Report any unusual behavior or incidents in assigned areas to the Supervisor.
• Accurately document villa statuses in the designated section.
• Comply with hotel policies related to health, safety, and hygiene.
• Maintain standards of personal grooming and hygiene.
• Attend all required meetings and training sessions.
• Understand distinctions between different guest levels and room categories.
• Stay informed on the scheduled functions and operations occurring in public areas or restaurants.

Personal Qualities

• Strong organizational abilities.
• Engages well with guests to provide a pleasant experience.
• Good understanding of housekeeping operations.

Educational Qualifications

Minimum of secondary education.