Hotel Manager

About Plaza Premium Group

Plaza Premium Group is a globally recognized leader in airport hospitality, dedicated to "Making Travel Better." Established in Hong Kong since 1998, our diverse team, known as the #PPGFamily, spans more than 200 locations across over 60 international airports. Our mission is to offer accessible, quality airport lounge and terminal hotel experiences, alongside meet & greet and dining services. Serving leading airlines such as Cathay Pacific Airways, Singapore Airlines, and Lufthansa, we pride ourselves on innovation and delivering exceptional guest experiences worldwide.

Role Summary

We are seeking a seasoned Hotel Manager to oversee comprehensive hotel operations in Jeddah, Saudi Arabia. This role demands a focus on outstanding guest services, operational excellence, and strong financial performance while ensuring compliance with brand standards and Saudi regulations.

Core Responsibilities

• Lead daily hotel operations encompassing Front Office, Housekeeping, Food & Beverage, and Guest Services departments.
• Continuously monitor service quality, proactively handling guest feedback to enhance satisfaction.
• Implement and uphold operational standards, standard operating procedures, and brand guidelines.
• Oversee financial aspects including revenue management, cost control, budgeting, and profitability analysis.
• Collaborate closely with Finance to review profit and loss statements, taking corrective measures as necessary.
• Effectively manage manpower planning, staff scheduling, and productivity initiatives.
• Recruit, train, mentor, and develop hotel staff to foster high performance and engagement.
• Ensure adherence to Saudi governmental regulations, municipal requirements, health and safety, and food safety protocols.
• Coordinate with Sales, Commercial, and Marketing teams to support promotional efforts and revenue optimization.
• Supervise maintenance activities, asset management, and guarantee operational readiness of hotel facilities.
• Contribute to pre-opening operations, renovation projects, and new initiatives.
• Prepare and deliver regular operational and performance reports to senior leadership.
• Act as the hotel's representative in engagements with airport authorities, partners, and regulatory agencies.
• Perform other duties as assigned by senior management.

Prerequisites

• Bachelor’s degree in Hospitality Management, Hotel Management, or an equivalent discipline.
• A substantial background of 10 to 15 years in hotel operations, including at least 5 years in a senior leadership capacity.
• Comprehensive understanding of hotel functions, service excellence, and customer experience management.
• Experience with airport hotel or related hospitality operations is considered advantageous.
• Proven financial and commercial insight with experience overseeing budgets and P&L statements.
• Demonstrated leadership prowess, people management ability, and staff development skills.
• Strong analytical, problem-solving, decision-making, and communication skills.
• Fluent verbal and written English abilities, accompanied by obligatory Arabic proficiency.
• Availability to work flexible schedules and travel within Saudi Arabia as necessary.

Company Culture and Promise

As part of our #PPGFamily, you'll be respected and valued for your unique perspectives. We operate with integrity, encourage open idea sharing, and are committed to delivering excellent customer service with kindness. Join us to contribute your passion and innovative thinking to enhance the travel experience globally.