Help Desk Specialist

About the Role

Aaratech Inc. is actively looking for a Help Desk Analyst to deliver frontline technical assistance to employees throughout the organization. This position involves diagnosing and resolving issues related to hardware, software, and networking, aiming to maintain operational efficiency while ensuring a high-quality customer support experience.

Key Responsibilities

• Deliver initial technical support for hardware, software, and network problems encountered by end users.
• Identify and resolve issues affecting desktops, laptops, printers, and peripheral devices.
• Handle installation, configuration, and upkeep of Windows OS along with essential business applications.
• Manage support tickets meticulously, updating and tracking until resolution is achieved.
• Administer user accounts, including password resets and permission settings through Active Directory and Microsoft 365.
• Promptly escalate more complex technical challenges to specialized teams when required.

Qualifications and Skills

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related discipline.
• Between one and two years of experience in technical support roles such as Help Desk or Desktop Support.
• Proficient with Windows operating systems, Microsoft Office 365 suite, and Active Directory management.
• Basic networking knowledge, printer maintenance, and familiarity with remote support tools.
• Strong communication skills, customer-focused attitude, and problem-solving capabilities.
• Experience with service ticketing platforms like ServiceNow, Jira, Zendesk, or Freshservice is advantageous.
• Familiarity with Microsoft 365 administration and remote desktop technologies.
• Understanding of VPNs, networking basics, and hardware troubleshooting.
• Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or ITIL Foundation preferred but not mandatory.

Additional Information

Aaratech Inc. is a technology-centric company specializing in cybersecurity, healthcare, and enterprise solutions. We prioritize delivering dependable IT support and innovative services that empower clients to maintain secure and efficient operations. Please note, only candidates with valid U.S. work authorization without sponsorship will be considered.