F&B Attendant

About the Company

Join Accor, a global leader and pioneer in responsible hospitality, operating over 5,600 hotels, 10,000 restaurants across 110 countries under 45 unique brands. Each brand offers a distinct identity where you can find a true sense of belonging. Our shared goal is continuous innovation and challenging traditional standards. By joining us, you become a Heartist®, embracing hospitality as a heartfelt craft in a compassionate environment that supports personal growth and career advancement within hotels or other hospitality settings worldwide. Employees enjoy exclusive benefits, strong acknowledgment, and meaningful work that creates memorable experiences for guests, colleagues, and the planet.

Role Responsibilities

• Provide consistently professional, friendly, engaging, and warm customer service.
• Fully understand and adhere to the outlet’s policies, procedures, and service standards.
• Be well-informed about the menu, beverage options, promotional events, and outdoor catering services offered by the hotel.
• Possess comprehensive knowledge of all menu items including their preparation, garnishes, and ingredients.
• Assist guests by offering informative and helpful advice about menu choices.
• Follow all food safety and sanitation protocols when handling food and beverages both onsite and in outdoor catering locations.
• Perform all duties in accordance with local occupational health and safety laws.
• Comply with company policies, safety procedures, and report hazards or defects to supervisors promptly.
• Report all workplace injuries or illnesses immediately, and no later than 8 hours after occurrence.
• Operate tools and equipment safely, making sure they do not pose risk to self or others.
• Use provided personal protective equipment properly to ensure personal and team safety.
• Maintain a clean and organized workspace, preventing accidents such as slips, trips, and falls by promptly addressing spills and hazards.
• Follow safe lifting techniques and seek assistance for heavy objects.
• Engage regularly with supervisors on any safety concerns or questions.

Qualifications

• Proficient knowledge of international cuisine, including buffet and a la carte service styles.
• At least 5 years of culinary experience within a hotel setting.
• Strong supervisory abilities coupled with effective communication skills.
• Certified training in food hygiene and safety protocols.
• Enthusiastic with a personable, outgoing nature focused on excellent guest service.

Additional Information

We are committed to fostering a diverse and inclusive workplace, striving to attract, recruit, and promote talent from various backgrounds.