Customer Service Officer

About the Company

Join The Magnum Ice Cream Company, the world's leading pure-play ice cream manufacturer with 19,000 passionate employees. Our iconic brands like Wall's, Cornetto, and Ben & Jerry's are enjoyed in 76 countries, bringing joy to millions every day. We pride ourselves on a fast-paced, simple, and collaborative culture that values ownership, integrity, and continuous learning, including embracing digital tools and AI.

Role Overview

As a Customer Service Officer based in Lonavala, you will spearhead sales and distribution efforts within your designated territory. This position entails managing distributor relationships, achieving sales goals, and enhancing customer service to strengthen our competitive market presence.

Key Responsibilities

• Manage distributor relationships and oversee sales targets through personal market visits and sales system management.
• Apply your expertise to improve competitive positioning by enhancing customer service standards.
• Negotiate with route sales (RS) personnel and foster development to maximize customer engagement and business growth.
• Closely monitor competitor activities and provide timely feedback for strategic responses.
• Regularly assess RS and team performance, addressing operational gaps promptly.
• Plan and execute promotional brand activities within budget in coordination with supervisors.

Requirements

• Full-time bachelor's degree is mandatory.
• At least 2 to 4 years of experience in channel sales, with strong skills in ROI calculations and distributor management.
• Proficiency in appointment and sales planning for route sales representatives.
• Experience conducting and implementing promotional activities.
• Effective communication skills in English and the local language.

What We Offer

• Competitive salary combined with performance-based incentives.
• Flexible work arrangements to support your lifestyle.
• Comprehensive health and wellbeing support beyond work.
• Paid time off for rest and rejuvenation.
• Continuous opportunities for professional growth and learning.

Why Choose Us?

• Work in an environment passionate about ice cream and growth-minded individuals.
• Enjoy roles with genuine responsibility and noticeable impact.
• Experience a culture with minimal hierarchy encouraging experimentation and innovation.
• Benefit from career advancement tied directly to your contributions.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer committed to creating an inclusive environment. We welcome applicants regardless of age, disability, gender identity, race, religion, sexual orientation, or other protected characteristics. If you require assistance during the recruitment process due to a disability, please inform your Talent Acquisition Partner.