Assistant Manager - Food & Beverage Outlets

About Pullman East Melbourne

Situated near the Fitzroy Gardens and just a short walk from the MCG, Pullman East Melbourne stands as one of Melbourne's iconic hotels, offering premium accommodation to business travelers, tourists, and sports enthusiasts. The hotel features 419 freshly renovated stylish rooms providing guests with an upscale and luxurious stay. At the core of the hotel is an exceptional team devoted to transforming minor actions into heartfelt guest experiences. Amenities include Cliveden Bar & Dining, extensive conference and event facilities, an executive lounge, swimming pool, and health club.

Role Overview

We are seeking an energetic Assistant Manager for the Food & Beverage (F&B) team, who will play a vital role in ensuring refined and guest-centric service across the hotel's bars, restaurants, and premium event spaces. This is a hands-on leadership position focused on real-time problem-solving, elevating guest satisfaction, and motivating the team to deliver exceptional performance.

Key Responsibilities

• Oversee daily operations of the F&B outlets, ensuring seamless, efficient service aligned with brand standards.
• Proactively resolve guest complaints, operational challenges, and service disruptions in a confident manner.
• Promote a guest-focused atmosphere by anticipating needs, offering personalized service, and upholding high-quality standards.
• Provide coaching, support, and motivation to staff, including delivering clear guidance, feedback, and on-the-job training.
• Collaborate closely with the Outlet Manager and the broader Hotel Leadership team to meet objectives related to service quality, revenue generation, and overall performance.

Candidate Requirements

• Minimum of two years’ experience in Food & Beverage operations.
• In-depth understanding of current and emerging industry trends with an innovative perspective.
• Strong dedication and passion for hotel, food, and beverage services, with a focus on guest satisfaction.
• Ability to thrive in a fast-paced environment, multitask efficiently, and maintain a friendly demeanor.
• Willingness to work flexibly including nights, weekends, and public holidays.
• Exceptional attention to detail and adept time management skills.
• Capable of independently leading teams to ensure seamless daily operations.
• Adaptable to change and able to respond effectively in dynamic settings.
• Possession of a valid Responsible Service of Alcohol (RSA) certification.

Additional Information

• Enjoy on-site discounted car parking and exclusive food and beverage offers, enhancing your day-to-day work experience.
• Access global Accor benefits, including special room rates and discounts at Accor hotels worldwide for family and friends.
• Take advantage of ongoing professional development, world-class training, and career advancement opportunities within the global Accor network.