Administrative Communication System Operation Specialist

Position Overview

We are seeking a seasoned Administrative Communication System Operation Specialist based in Jiddah, Saudi Arabia, exclusively open to Saudi nationals. The role focuses on managing and supporting the ETIMAM system to guarantee efficient day-to-day operations, seamless user assistance, comprehensive system integrations, and optimized document workflow processes.

Core Responsibilities

• Oversee the daily management and administration of the ETIMAM administrative communication platform.
• Set up and maintain user profiles, define roles and permissions, and arrange workflow configurations.
• Continuously monitor system performance to maintain high availability and reliability.
• Provide technical support to end users by diagnosing and resolving system-related issues promptly.
• Supervise the processing of documents, manage correspondence, and direct approval workflows.
• Produce detailed reports and track the usage metrics of the system.
• Facilitate integration between ETIMAM and other enterprise applications or document management tools.
• Collaborate with technology vendors and internal IT teams to implement enhancements and resolve technical problems.
• Maintain comprehensive documentation including user manuals and operational procedures to support system use and compliance.
• Ensure all activities align with company policies and adhere to information security standards.

Candidate Requirements

• Possession of a Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related discipline.
• A minimum of five years' professional experience handling and supporting enterprise-level administrative communication systems.
• Expertise with ETIMAM or comparable administrative communication platforms.
• Demonstrated experience in user administration, workflow customization, and managing document lifecycles.
• Familiarity with system integration processes and document management solutions.
• Proficiency in database concepts and the use of reporting tools.
• Strong analytical aptitude and effective problem-solving capabilities.
• Excellent communication skills backed by strong documentation experience.

Desirable Qualifications

• Prior experience integrating ETIMAM within enterprise systems.
• Hands-on work with Electronic Document Management Systems (EDMS).
• Knowledge of governmental digital transformation efforts.
• Understanding of workflow automation and business process management methodologies.