Accounts Receivable Supervisor

About the Company

Grand Mercure Dubai City is a prestigious 5-star hotel under the Accor brand, blending local culture with excellent global hospitality. Offering 361 rooms, multiple dining options, and advanced meeting spaces, the hotel is dedicated to delivering outstanding guest experiences and fostering growth among its employees, known as Heartists.

Accor prides itself on diversity and inclusion, aiming to attract, hire, and advance talent from varied backgrounds. The company encourages individuals to bring their authentic selves, supporting continuous learning and providing meaningful work opportunities.

Role Overview

The Accounts Receivable Supervisor will oversee the Accounts Receivable team, working alongside the General Accountant to ensure efficient and prompt collection of outstanding payments. Key duties include managing cash receipts, claims, and unpaid invoices, preparing account statements and financial reports, and highlighting concerns affecting hotel interests to management.

Key Responsibilities

• Coordinate and lead the Accounts Receivable section’s activities to ensure smooth operation.
• Maintain effective collaboration across all hotel departments to maximize cooperation and service quality.
• Respond promptly to inquiries and resolve issues to guarantee customer satisfaction.
• Keep all team members informed about departmental goals and policies.
• Support fiscal planning by contributing to budget recommendations and ensuring cost-effective resource use.
• Manage third-party claims and oversee guest account maintenance adhering to credit policies.
• Supervise transactions including refunds, discounts, allowances, and write-offs.
• Investigate collection challenges and negotiate payment arrangements with responsible parties.
• Recommend transferring delinquent accounts as necessary and coordinate problem resolution efforts.
• Provide reports and analyses on progress, trends, and recommendations for improvement.
• Plan and assign workload to ensure adequate staffing and task distribution.
• Ensure compliance with established procedures and keep team updated on changes.
• Develop and propose policies and procedures to enhance Accounts Receivable operations.

Qualifications and Skills

• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related discipline.
• Advanced skills in Microsoft Office, especially Excel, for report creation and financial analysis.
• Fluent English communication skills, both verbal and written.
• Meticulous attention to detail with excellent organizational capacity to manage priorities.
• Strong grasp of accounting principles and accounts receivable practices.
• Ability to operate independently and collaboratively within a team environment.
• Analytical problem-solving with a customer-oriented approach.
• Experience with accounting software is advantageous.
• Proven ability to meet tight deadlines in dynamic settings.
• Comfortable handling numerical data and financial information.
• Prior exposure to invoice processing, payment reconciliation, or similar AR tasks is beneficial.
• Excellent interpersonal skills with dedication to outstanding customer service.
• Two to three years of relevant accounts receivable experience, preferably in a 5-star hotel setting.