Fawzi Mabrouki

About

Dedicated and empathetic customer support specialist with experience supporting international customers for Booking.com in Arabic and English. Skilled in reservations, complaint handling, and delivering high-quality service across phone, chat, and email.

Experience

• Customer Service Representative
  Assist Digital
  May 2022 – May 2025

Education

• Bachelor’s Degree in English
  FSHST – Faculty of Human and Social Sciences of Tunis
  English · 2015

Skills

• Communication
• Problem Solving
• Multitasking
• Typing
• CRM
• Customer Service
• Email handling
• Ticketing systems
• Conflict Resolution
• Remote Work Tools

🗣️ Languages

• Arabic · Native
• English · Professional
• French · Basic