Fawzi Mabrouki

Customer Support Specialist · Arabic & English

Sousse, Tunisia

@fawzi_mabrouki

0 followers

About

Dedicated and empathetic customer support specialist with experience supporting international customers for Booking.com in Arabic and English. Skilled in reservations, complaint handling, and delivering high-quality service across phone, chat, and email.

Experience

Customer Service Representative

Assist Digital

May 2022 – May 2025

Education

Bachelor’s Degree in English

FSHST – Faculty of Human and Social Sciences of Tunis

English · 2015

Skills

Communication
Problem Solving
Multitasking
Typing
CRM
Customer Service
Email handling
Ticketing systems
Conflict Resolution
Remote Work Tools

🗣️ Languages

Arabic · Native
English · Professional
French · Basic

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