Trust & Safety Analyst (AI & Machine Learning)

Role Overview

This role is a 12-month contract based in Dublin with a leading global technology company focused on enhancing online trust, safety, and marketplace integrity through the use of AI, machine learning, and data analytics. The Trust & Safety Analyst will contribute to building scalable solutions to detect abuse, minimize risk, and improve the online shopping experience for millions globally.

Key Responsibilities

• Analyze extensive datasets to identify patterns of abuse, fraud trends, and emerging risks on an international eCommerce platform.
• Assess and enhance machine learning models and LLM-based solutions utilized for detecting harmful actions and policy breaches.
• Investigate intricate edge cases and ambiguous situations, converting insights into scalable strategies to improve automated detection procedures.
• Collaborate closely with Engineering, Product, Data Science, and Policy teams to design and implement innovative Trust & Safety measures.
• Lead strategic initiatives aimed at boosting operational efficiency, mitigating risks, and strengthening platform integrity.
• Create dashboards, reporting tools, and data-driven analyses that support business decision-making and product development.
• Optimize processes and systems consistently through experimentation, analysis, and cooperation with stakeholders.

Candidate Requirements

• Background in Trust & Safety, AI Safety, Platform Integrity, Fraud, Risk, eCommerce Integrity, or Online Marketplace Safety within a technology-driven environment.
• Comprehensive knowledge of Large Language Models (LLMs), machine learning principles, and AI-driven detection systems.
• Proficiency in analyzing large data sets using SQL and leveraging insights to address complex business challenges.
• Experience evaluating AI or ML models, identifying failure modes, and suggesting improvements for model effectiveness.
• Demonstrated capability to manage cross-functional projects and influence diverse teams including Product, Engineering, and Data Science.
• Strong analytical mindset, problem solving abilities, and adaptability to ambiguous or complex environments.

Additional Information

• Contract tenure: 12 months
• Location: Dublin (Hybrid work model)
• Annual Salary Range: €95,000 to €108,000