Sales Host / Member Consultant

About Everlast Gyms

Everlast Gyms places its people at the core of their mission, driven by their enthusiasm and dedication to create engaging and motivating fitness experiences that keep members returning. The role of Sales Host is essential in expanding the membership base by delivering outstanding customer engagement and supporting member retention efforts.

Role Overview

As a Sales Host, your primary focus will be to cultivate exceptional member interactions that foster membership sales and renewals, as well as support retention within the gym. You will act as a brand ambassador, ensuring high standards of service for members, guests, and prospective clients by promoting our services and products effectively.

Key Responsibilities

• Deliver personalized club tours aligned with individual fitness objectives.
• Utilize strong communication and rapport-building skills to convert prospects into committed members.
• Drive sales of memberships, renewals, upgrades, and additional services to increase revenue.
• Follow up on leads and enquiries to boost membership conversion rates.
• Foster strong relationships with members to enhance satisfaction and retention.
• Maintain a warm, professional environment welcoming all members and visitors.
• Address member questions and concerns promptly and professionally.
• Actively promote club initiatives, products, and fitness solutions.
• Support daily club operations including cleanliness, safety, and gym floor standards.
• Serve as a key holder when required and assist with operational tasks and club resets.
• Effectively use membership and CRM systems to manage information and enquiries.
• Collaborate with club team members to meet business goals and support national campaigns and challenges.
• Contribute positively to club culture and embrace responsibility for personal performance and growth.

Qualifications and Personal Attributes

• Demonstrated passion for fitness, sales, and delivering exceptional customer service.
• Excellent communication and interpersonal skills with an outgoing, confident demeanor.
• Strong organizational skills and ability to manage administrative tasks efficiently.
• Target-driven with enthusiasm to achieve and exceed performance goals.
• Capable of working independently and collaboratively within a team setting.
• Flexible availability, including weekends and bank holidays.

Preferred Experience

• Background in sales, hospitality, retail, leisure, or customer service industries.
• Experience working towards sales or performance targets.
• Familiarity with membership sales or customer retention strategies.
• Proficiency with sales, booking, or membership management systems.

Additional Information

Everlast Gyms is part of Frasers Group, one of the UK's leading retail and fitness organizations. The company is dedicated to building exceptional fitness experiences and supporting the professional development of its employees in roles spanning fitness, sales, and club management. Whether you are launching or advancing your career, this role offers a dynamic, customer-focused environment where your achievements are recognized and rewarded.

The company values include embracing continuous improvement, taking ownership of results, and delivering relevant, impactful experiences for members and colleagues.

Benefits

• Complimentary Everlast Gyms membership.
• 20% discount on Frasers Group brands for colleagues.
• Participation in the monthly Champions recognition program at Everlast Gyms.
• Opportunities to provide personal training sessions beyond regular hours.
• Access to training and growth opportunities for career advancement.
• Potential to gain experience in leading group training classes.
• Engagement in a results-oriented, high-performance culture that rewards ambition.