Restoration Job File Coordinator / Scheduler

About the Role

If you're passionate about assisting individuals facing challenging situations, this opportunity as a Job File Coordinator with SERVPRO of Vacaville / Dixon might be the perfect fit. This role is dedicated to contributing to the mission of restoring fire and water damage properties to a condition "Like it never even happened." You will play a crucial role in providing excellent service and operational support within the franchise.

Primary Responsibilities

• Deliver outstanding customer service to clients.
• Clearly communicate claim-related details to clients.
• Accurately enter detailed data into relevant systems.
• Take full ownership of assigned jobs through to completion.
• Perform general administrative tasks as required.
• Provide assistance to other departments when needed.

Candidate Requirements

• Willingness and ability to master new software platforms.
• At least 1 year of experience in administrative or office-related roles.
• Prior experience in customer service, quality assurance, or scheduling is advantageous.
• Previous work experience in a service industry setting is a plus.
• Exceptional verbal and written communication skills, including clear pronunciation and professional tone.
• Polite and confident demeanor emphasizing superior customer service, active listening, and effective questioning.
• Ability to maintain composure and professionalism in stressful or challenging situations.
• Strong organizational capabilities with keen attention to detail.
• Highly self-driven and goal-oriented attitude.
• Capability to juggle multiple tasks efficiently.
• Comfortable working in a fast-paced, team-focused office atmosphere.
• Proficient with Microsoft Office applications such as Outlook, Word, and Excel.
• Open to learning specialized software including Xactimate® and proprietary tools.
• Minimum educational qualification of high school diploma or GED preferred.
• Willingness to undergo a background check in accordance with applicable laws.

Compensation and Benefits

• Hourly pay rate ranges from $21 to $25.
• Competitive salary package.
• Health insurance coverage.
• Paid time off.
• Opportunities for training and career development.

Additional Information

At SERVPRO®, you have the chance to positively impact lives daily while working within an expanding network of nearly 2,000 franchises across the nation. Join a team that values self-motivated, proactive individuals committed to making a difference in the restoration industry. Please note that employment is through an independently owned and operated SERVPRO® Franchise and not directly with the Franchisor entity.