Metering Specialist

About Genesis

Genesis is dedicated to advancing New Zealand's energy future with innovation, technology, and excellence. We invite individuals passionate about progress to join us in shaping tomorrow's energy landscape through meaningful contributions today.

Role Overview

As a Metering Specialist, you will oversee and coordinate all metering-related tasks for customers serviced by Robotron. Your responsibilities will encompass managing meter installations, replacements, removals, and troubleshooting while ensuring compliance and transparent communication with customers.

Key Responsibilities

• Manage complete metering operations including installations, replacements, removals, and resolving malfunctions.
• Maintain and update internal systems with accurate records of metering jobs.
• Ensure all metering documentation and data are verified for completeness and aligned with compliance standards.
• Collaborate effectively with electricians, field teams, network providers, and contractors to fulfill service targets within stipulated timelines.
• Communicate clearly with customers, handling queries and complaints professionally via phone and email.
• Monitor recurring issues and trends to identify and implement process improvements enhancing customer satisfaction.
• Provide regular reports on metering performance, service quality, and compliance outcomes.

Candidate Requirements

• Completion of NCEA Level 2 or equivalent qualifications.
• Proficient computer skills and familiarity with system operations.
• A minimum of 2 years experience in a customer-facing role, either in front or back office.
• Exceptional attention to detail and capacity to handle multiple priorities effectively.
• Strong communication skills, both verbal and written, particularly in customer correspondence.
• Possess a customer-centric approach with professional complaint management.
• Analytical problem-solving abilities with a history of contributing to continuous improvements.
• Flexibility to adapt to changes while preserving accuracy and quality.

Workplace Benefits

• Access to Southern Cross health coverage including medical insurance, life, trauma, and income protection.
• Discounts on electricity and gas services; entitlement to 20 complimentary Power Shout hours annually.
• KiwiSaver contributions up to 4%, or alternatively 3% with a GenSaver allowance.
• Flexible work schedules and leave policies supporting personal wellbeing and work-life balance.
• Annual wellbeing funds and access to Best Doctors services for employees and their families.
• Opportunities for career progression in a specialized and well-regarded risk management area.

Inclusion and Accessibility

Genesis fosters a workplace culture that values safety, integrity, and diversity. We are committed to an equitable recruitment process and welcome applications from all qualified candidates, providing accommodations as needed.

Your Next Step

Become a vital part of ensuring the security and efficiency of New Zealand's energy system. If you possess curiosity, capability, and enthusiasm to engage in pioneering energy risk and analytic functions, we encourage you to apply and make an impact.