Junior Dispatcher

About Menkem International Business PLC

With over 15 years in the travel industry and fast-moving consumer goods distribution, Menkem International Business PLC operates from Kality in Addis Ababa. Menkem Logistics, a part of the company, has actively provided transport services throughout Ethiopia and neighboring regions for the past two years. Their logistics portfolio includes freight transportation, warehousing, port clearance, and transit operations with reach into countries like Djibouti and Somaliland. The organization prides itself on delivering reliable and efficient regional logistics and transportation services.

Role Overview

The Junior Dispatcher, based full-time on-site in Addis Ababa, plays a key operational role in daily transport activities. Responsibilities focus on allocating loads, coordinating drivers and vehicles, and ensuring timely pickups and deliveries. The role requires clear communication with drivers, warehouse personnel, and clients for instructions, status updates, and resolving straightforward operational issues. Maintaining precise records of trips, loads, and related documentation using dispatch systems or spreadsheets is essential. Additionally, the Junior Dispatcher supports route planning, adheres to safety and compliance protocols, and promptly reports delays or incidents to senior management.

Required Qualifications and Skills

• Bachelor's degree in Logistics and Supply Chain Management.
• Experience ranging from none up to one year, including internships.
• Competence in coordinating transportation operations, route planning support, and managing scheduling.
• Excellent communication abilities for professional interactions with drivers, warehouse teams, and customers.
• Basic proficiency in computer use including email, spreadsheets, and dispatch or tracking software.
• Strong attention to detail for accurate maintenance of logs, trip records, and paperwork.
• Organizational skills and time management to manage multiple tasks and prioritize efficiently.
• Capacity to work in a dynamic on-site logistics environment and collaborate across teams.
• Geographical knowledge of Ethiopia and neighboring countries is advantageous.
• Beneficial prior logistic, transportation, or customer service experience or internships.
• Completion of secondary education is mandatory; further logistics or transport certifications are a plus.