Hotel Porter

About Thornbury Castle

Thornbury Castle, a member of Relais & Châteaux, seeks a dedicated Hotel Porter to join its diligent Front of House team. This role is based in a beautifully restored Tudor castle situated on 15 acres of picturesque land, located 20 minutes from Bristol. The castle hotel offers 26 rooms and suites, an award-winning restaurant and bar, plus unique meeting spaces. Recently renovated through a significant refurbishment, the castle aims to provide refined, personalized hospitality to create exceptional 5-star experiences, making guests feel like royalty in a distinctive setting.

Key Responsibilities

• Welcome guests upon arrival and assist with their luggage.
• Escort guests to their rooms, ensuring a smooth and welcoming introduction to their accommodations.
• Respond to guest inquiries and guide them to appropriate departments as needed.
• Maintain cleanliness and order in guest and public areas to uphold high standards.
• Collaborate with colleagues to guarantee guest safety throughout the property.
• Support room service and deliver additional room amenities when required.

Qualifications and Skills

• Excellent communication and interpersonal abilities.
• Dependable team player with a proactive approach to responsibilities.

Additional Information and Benefits

• Earn an hourly wage of 12.71 per hour on a permanent, zero hours contract.
• Work schedule requires flexibility with availability from Monday through Sunday.
• Receive a monthly share of service charges and tips.
• Enjoy 28 days of holiday entitlement including bank holidays plus an extra paid day off on your birthday.
• Access to complimentary accommodation after successfully completing a three-month probation.
• Opportunities for training through internal and external programs alongside online learning resources.
• Discounts available for staff and their families on hotel lodging and food and beverage.
• Recognition and career development schemes to support progression.
• Uniform and meals provided during shifts and free parking facilities.