Food and Beverage Supervisor

About Our Resort

Set on the scenic shores of Upper Loch Torridon in Scotland, our luxury Highland retreat offers breathtaking natural surroundings. As a proud member of the Relais & Châteaux collection, we deliver warm, personal hospitality combined with exceptional culinary experiences. Our food and beverage services range from our Michelin-starred and Green Michelin 1887 restaurant to our casual Bo and Muc dining options, ensuring every visitor benefits from attentive care and a connection to our environment.

Role Overview

The Food and Beverage Supervisor at 1887 works under the Assistant Manager to ensure flawless service delivery. This role involves leading a dedicated team to provide 5-star F&B experiences over approximately 45 hours a week across five days, maintaining a positive and enjoyable work setting, and surpassing guest expectations by offering personalized, memorable hospitality.

Key Duties

• Oversee guest F&B needs and ensure premium +1 service delivery.
• Lead the 1887 restaurant in the manager's absence, coordinating the team’s efforts.
• Address customer feedback professionally, swiftly resolving issues to enhance the dining experience.
• Anticipate and meet Forbes 5-star hospitality standards by delivering genuine interest and luxury service.
• Coordinate special guest requests with careful attention to luxury detail.
• Assist in hosting duties such as seating and serving, while maintaining the dining area’s cleanliness during busy times.
• Uphold consistent food and beverage service standards aligned with SOPs and Forbes guidelines.
• Keep updated on guest F&B requirements through communication with the office.
• Participate in and contribute to daily, weekly, and monthly operational meetings.
• Manage team rotas for effective productivity and note any breakages for stock control.
• Supervise cleaning, polishing, and quality checks of crockery and cutlery.
• Manage the kitchenette's cleanliness, supply ordering, stock takes, and waste reduction for cost efficiency.
• Restock breakfast and afternoon tea setups when necessary.
• Liaise with Operations and Assistant F&B Manager regarding daily changes or requests.
• Ensure 1887’s full compliance with all relevant legal requirements and safety standards.
• Maintain both physical and psychological safety on shift, monitoring and reporting incidents as needed.
• Train and develop the 1887 team to become top performers delivering exceptional guest service.
• Enforce appropriate staff appearance according to operational standards.
• Promote and monitor ESG practices during shifts to reduce energy use and waste, encouraging team involvement in sustainability initiatives.
• Clearly communicate ESG and Earth Check policies to team members, guests, and suppliers.

Expected Behaviours

• Be friendly, approachable, and kind in interactions.
• Show ambition and desire to reach personal and professional goals.
• Maintain honesty and integrity in all dealings.
• Be open to challenges and willing to test skills and thinking.

Additional Details

• Competitive hourly pay plus additional tronc.
• Comprehensive training with a tailored plan for career development.
• Onsite live-in accommodation with staff meals included.
• Discounted hotel rooms for friends and family.
• 50% discount on restaurant food.
• Access to staff activities, use of the estate grounds, and monthly BBQ events.
• £250 skills development fund and ongoing training opportunities.
• Supportive team atmosphere located in a unique setting.