المسمى الوظيفي

About Our Resort

Set on the scenic shores of Upper Loch Torridon in Scotland, our luxury Highland retreat offers breathtaking natural surroundings. As a proud member of the Relais & Châteaux collection, we deliver warm, personal hospitality combined with exceptional culinary experiences. Our food and beverage services range from our Michelin-starred and Green Michelin 1887 restaurant to our casual Bo and Muc dining options, ensuring every visitor benefits from attentive care and a connection to our environment.

Role Overview

The Food and Beverage Supervisor at 1887 works under the Assistant Manager to ensure flawless service delivery. This role involves leading a dedicated team to provide 5-star F&B experiences over approximately 45 hours a week across five days, maintaining a positive and enjoyable work setting, and surpassing guest expectations by offering personalized, memorable hospitality.

Key Duties

Oversee guest F&B needs and ensure premium +1 service delivery.
Lead the 1887 restaurant in the manager's absence, coordinating the team’s efforts.
Address customer feedback professionally, swiftly resolving issues to enhance the dining experience.
Anticipate and meet Forbes 5-star hospitality standards by delivering genuine interest and luxury service.
Coordinate special guest requests with careful attention to luxury detail.
Assist in hosting duties such as seating and serving, while maintaining the dining area’s cleanliness during busy times.
Uphold consistent food and beverage service standards aligned with SOPs and Forbes guidelines.
Keep updated on guest F&B requirements through communication with the office.
Participate in and contribute to daily, weekly, and monthly operational meetings.
Manage team rotas for effective productivity and note any breakages for stock control.
Supervise cleaning, polishing, and quality checks of crockery and cutlery.
Manage the kitchenette's cleanliness, supply ordering, stock takes, and waste reduction for cost efficiency.
Restock breakfast and afternoon tea setups when necessary.
Liaise with Operations and Assistant F&B Manager regarding daily changes or requests.
Ensure 1887’s full compliance with all relevant legal requirements and safety standards.
Maintain both physical and psychological safety on shift, monitoring and reporting incidents as needed.
Train and develop the 1887 team to become top performers delivering exceptional guest service.
Enforce appropriate staff appearance according to operational standards.
Promote and monitor ESG practices during shifts to reduce energy use and waste, encouraging team involvement in sustainability initiatives.
Clearly communicate ESG and Earth Check policies to team members, guests, and suppliers.

Expected Behaviours

Be friendly, approachable, and kind in interactions.
Show ambition and desire to reach personal and professional goals.
Maintain honesty and integrity in all dealings.
Be open to challenges and willing to test skills and thinking.

Additional Details

Competitive hourly pay plus additional tronc.
Comprehensive training with a tailored plan for career development.
Onsite live-in accommodation with staff meals included.
Discounted hotel rooms for friends and family.
50% discount on restaurant food.
Access to staff activities, use of the estate grounds, and monthly BBQ events.
£250 skills development fund and ongoing training opportunities.
Supportive team atmosphere located in a unique setting.

Food and Beverage Supervisor

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