Customer Service Officer

About Unique Metals Laser

Established in 1972, Unique Metals Laser is a proudly Australian privately owned business, offering high precision laser cutting and fabrication services across multiple sites in mainland Australia. They cater to a broad range of industries, ensuring high-quality manufacturing solutions.

Position Overview

The company is looking for a motivated, dependable Customer Service Officer to provide exceptional service and support in meeting client needs. Reporting to the Operations Manager at the Wangara branch, the role involves managing customer interactions and collaborating with internal teams for seamless operations.

Key Responsibilities

• Deliver consistent and precise customer service aligned with sales processes to fulfill customer requirements.
• Collaborate with customers, estimators, and sales staff to assist with manufacturing and pricing queries.
• Manage inbound phone inquiries professionally and efficiently.
• Maintain clear communication between customers and the company concerning orders, production progress, and delivery updates.
• Follow up on quotes, document outcomes, and provide feedback for process enhancement.
• Promote a collaborative team environment by supporting colleagues to achieve organizational goals.
• Serve as a "Process Champion," participating in evaluating and improving customer service procedures.
• Handle multiple enquiries and tasks effectively in a high-volume setting.
• Address and resolve complaints timely, providing appropriate solutions and ensuring follow-up.
• Update customer records accurately, including contact details and payment information for EFTPOS transactions.
• Support office administrative functions as needed.

Candidate Qualifications and Skills

• Demonstrated experience in customer service roles.
• Proficient with Microsoft Office suite (Word, Excel, Outlook).
• Strong data entry capabilities with attention to detail.
• Excellent written and verbal communication skills.
• Ability to work well within a team and foster positive interpersonal relationships.
• Competent at multitasking, prioritizing responsibilities, and managing time efficiently.
• Strong analytical thinking and problem-solving aptitude.
• Capable of thriving in a fast-paced work environment.
• Familiarity with quality management systems, specifically ISO 9001.

Employee Benefits

• Competitive remuneration package.
• Access to an Employee Assistance Program offering services like financial counselling and nutritional coaching.
• Provision of company uniform.

Additional Information

Applicants must have the legal right to work in Australia and will be subject to pre-employment drug and alcohol screening. Unique Metals Laser values diversity and inclusivity and operates as an equal opportunity employer.