Customer Care Representative

About the Company

Ariva, operated by Domtar, delivers advanced solutions that empower businesses to communicate, collaborate, and compete effectively. Building on Domtar’s extensive heritage as a leader in paper, packaging, and graphic supplies, the company provides a diverse array of products and services. Domtar operates across Canada and the United States with a workforce of over 14,000, focusing on excellence, safety, sustainability, and professional development for its employees.

Position Overview

This permanent, full-time Customer Care Representative role is based in Mississauga, Ontario (or Dartmouth, Nova Scotia). The position supports customer service and sales functions, fostering both personal growth and exposure to areas such as sales, marketing, operations, and administration. Employees benefit from a collaborative team environment, clear career progression paths, and opportunities to advance into sales roles.

Key Responsibilities

• Oversee and process customer orders with attention to accuracy and efficiency.
• Serve as the primary contact for customer inquiries including orders, deliveries, and product details.
• Effectively resolve customer issues and ensure a positive, seamless experience.
• Prepare and manage quotes, purchase orders, and invoices as needed.
• Coordinate with cross-functional departments such as warehouse, sales, and credit teams.
• Identify opportunities for upselling and account growth within current clients.
• Participate in business development within the existing account base.

Requirements

• Minimum of 3 years experience in customer service, call center, or sales support roles.
• Post-secondary education in business or equivalent professional experience.
• Exceptional communication skills in English with a strong customer-centric mindset.
• Highly organized, detail-focused, and adept at managing multiple priorities concurrently.
• Comfortable in a fast-paced, team-based setting.
• Proactive approach, resourcefulness, and strong motivation to transition into a sales career.
• Proficient in Microsoft Office; experience with SAP is considered an asset.

Schedule

The work schedule requires availability between 8:00 AM and 5:30 PM, with rotating shifts each month.

Perks and Growth Opportunities

• Defined path for advancing from inside sales to outside sales roles.
• Exposure across various business functions: sales, operations, and supply chain.
• Supportive and collaborative team culture.
• Hybrid work environment available.
• Continual development in customer service and sales skills.

Compensation

• Annual salary range: $49,300 to $55,500.

Additional Information

• This vacancy is to replace a former position holder.
• Domtar is committed to equity, diversity, inclusion, and creating a safe, rewarding workplace for all employees.
• Applicants will receive a confirmation email upon submission. Selected candidates will be contacted by Human Resources for the next steps in the hiring process.