Contract Specialist

Overview

KPMG Canada invites professionals to join their team in a role that supports critical business challenges by managing contingent labour efficiently. Within the Contingent Labour Office (CLO), the focus is on delivering a swift, customer-centric service for engaging external resources while managing commercial needs and minimizing risk for the firm. The CLO operates by leveraging expert practitioners, promoting innovative solutions, and providing collaborative support to Hiring Managers.

The position is open to candidates located anywhere in Canada, primarily remote with occasional in-office days for company meetings.

Primary Responsibilities

• Execute processes related to onboarding, managing, renewing, and offboarding external contractors and agencies across all Canadian locations.
• Advise and assist Hiring Managers with expertise in engaging contingent workforce solutions.
• Utilize technology to improve user experience and streamline team workflows.
• Contribute actively to enhancing operational practices, documentation, and internal workflows for continual improvement.

Case Management Duties

• Promote the CLO’s internal reputation by adopting a customer-focused approach and serving as a trusted advisor.
• Conduct intake sessions and provide training on the vendor management system for Hiring Managers, including Partners and Senior Managers.
• Collect and assess data related to setting up and managing external resources within the vendor management platform.
• Ensure thorough due diligence including contractor history, background, compliance, and independence checks.
• Advise and educate stakeholders regarding appropriate actions and keep all parties informed on case progress.
• Maintain thorough documentation within shared records to support reporting, audits, and reference.
• Recognize and escalate complex cases when necessary and collaborate with team members to meet business goals.
• Respond promptly to ad hoc inquiries by offering clarification, instruction, or appropriate redirection.

Governance and Process Improvement

• Lead or participate in internal process enhancement initiatives by analyzing current procedures, identifying issues, and managing changes effectively.
• Maintain and update standard operating procedures, forms, templates, and knowledge articles.
• Ensure policies and processes are clearly documented and disseminated among CLO, Procurement, HR teams, and other stakeholders.
• Stay informed about contingent workforce-related legislation, organizational policies, and best practices.

Candidate Profile

• Possess 3-5 years of experience in a case management role, preferably involving contract labour or staffing agencies.
• Bilingual communication skills in English and French are highly desirable.
• Demonstrated capability to interact with diverse stakeholders, including senior management, contractors, and various experts.
• Strong attention to detail and accuracy in documenting and managing processes.
• Ability to manage high volumes of complex tasks in a dynamic, team-oriented environment while prioritizing competing demands.
• Keen interest in continuous process improvement and efficiency gains through impact analysis.
• Proficiency with multiple technologies, including vendor management systems (e.g., Flextrack or Beeline), Microsoft Office Suite (particularly Excel), and ServiceNow.
• Post-secondary diploma or degree in a related field.

Additional Information

This role requires fluent written and spoken English to collaborate effectively within the organization.

Salary expectations range from 55000 to 82000 CAD annually, with eligibility for performance bonuses. Total Rewards programs and other benefits are provided.

KPMG is an equal opportunity employer committed to fostering an inclusive, respectful environment where all employees can thrive. Candidates requiring accommodations during the recruitment process can request support to ensure equitable conditions.

The firm responsibly incorporates artificial intelligence tools solely to enhance the recruitment experience without influencing hiring decisions, which remain under human oversight.