Child Support Case Manager (Entry Level) - Medford

Overview

The Oregon Department of Justice’s Division of Child Support (DCS) is actively seeking two Entry-Level Child Support Case Managers to join their Medford office. This role demands keen attention to detail, consistent work habits, and well-developed organizational skills. The position offers a promising career path with opportunities to grow within the Department of Justice.

The Oregon Child Support Program operates under the federal child support system, recognized as a leading anti-poverty initiative in the United States. This role is crucial in supporting parents to provide for their children, contributing positively to the well-being of Oregon’s youth.

Job Responsibilities

• Examine case files and documents to decide the necessity of a child support order.
• Communicate with customers and partner agencies to collect information relevant to establishing paternity and support orders.
• Establish, modify, enforce, and manage accounting related to child support orders following required procedures.
• Interpret and apply pertinent federal and state laws, regulations, and agency policies.
• Ensure the correct disbursement of payments and verify accuracy of state agency claims against child support.
• Handle paternity declarations including filing legal documents and reviewing modification requests.
• Collect wage and healthcare information, calculate support obligations adhering to guidelines.

Work Schedule

Initial training requires working from 8 a.m. to 5 p.m., Monday through Friday, in the office, including a one-hour lunch break. Post-training may allow for more flexible scheduling.

Qualifications

• A minimum of three years of customer service experience involving direct interaction with the public via phone or in-person, including problem resolution and use of computers and common software like Microsoft Office.
• Alternatively, a Bachelor’s Degree can substitute for the experience requirement.
• Successful candidates must pass a comprehensive background check including employment references, fingerprint, and potentially driver's record assessment if driving privileges are involved.

Preferred Skills and Attributes

• Adaptability in the face of evolving job duties and processes.
• Strong analytical skills for managing large amounts of information.
• Experience explaining policies and regulations to the public professionally.
• High computer proficiency and ability to quickly learn new systems.
• Ability to handle independent assignments efficiently and meet deadlines.
• Professional demeanor when interacting with distressed or hostile clients.
• Capability to work amid frequent interruptions.

Benefits

• Exposure to diverse operational areas of the Oregon Child Support Program, with opportunities for advancement.
• Permanent full-time status.
• Generous leave including vacation, sick leave, 11 paid holidays, and special days off.
• Comprehensive medical, dental, and vision insurance.
• Retirement and pension plans with a Public Employees Retirement System contribution of 6% post trial period.
• Supportive work environment with union representation through SEIU.
• Eligibility for the Public Service Loan Forgiveness program after meeting certain conditions.

Salary & Advancement

The salary range for this entry-level position is $4,124 to $5,714 monthly. Upon successful completion of a one-year trial service, employees advance to full Child Support Case Manager classification with a salary range of $4,833 to $6,713 monthly.

Diversity & Inclusion

Oregon DOJ values inclusivity, diversity, and equitable hiring practices and encourages applicants of all backgrounds to apply.

Application Process

• Submit an online application along with a resume and cover letter.
• Applicants may request assistance with resume, cover letter, or interviews through WorkSource Oregon.
• For accommodation or support due to disabilities or technical difficulties, candidates should contact DOJ recruitment directly.
• Current state employees should apply using their state login and update profiles before applying.

Contact Information

Oregon Department of Justice, 1162 Court St NE, Salem, OR 97301
Email: [email protected]
Phone: (503) 947-4328 | Fax: (503) 373-0367