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Overview

The Oregon Department of Justice’s Division of Child Support (DCS) is actively seeking two Entry-Level Child Support Case Managers to join their Medford office. This role demands keen attention to detail, consistent work habits, and well-developed organizational skills. The position offers a promising career path with opportunities to grow within the Department of Justice.

The Oregon Child Support Program operates under the federal child support system, recognized as a leading anti-poverty initiative in the United States. This role is crucial in supporting parents to provide for their children, contributing positively to the well-being of Oregon’s youth.

Job Responsibilities

Examine case files and documents to decide the necessity of a child support order.
Communicate with customers and partner agencies to collect information relevant to establishing paternity and support orders.
Establish, modify, enforce, and manage accounting related to child support orders following required procedures.
Interpret and apply pertinent federal and state laws, regulations, and agency policies.
Ensure the correct disbursement of payments and verify accuracy of state agency claims against child support.
Handle paternity declarations including filing legal documents and reviewing modification requests.
Collect wage and healthcare information, calculate support obligations adhering to guidelines.

Work Schedule

Initial training requires working from 8 a.m. to 5 p.m., Monday through Friday, in the office, including a one-hour lunch break. Post-training may allow for more flexible scheduling.

Qualifications

A minimum of three years of customer service experience involving direct interaction with the public via phone or in-person, including problem resolution and use of computers and common software like Microsoft Office.
Alternatively, a Bachelor’s Degree can substitute for the experience requirement.
Successful candidates must pass a comprehensive background check including employment references, fingerprint, and potentially driver's record assessment if driving privileges are involved.

Preferred Skills and Attributes

Adaptability in the face of evolving job duties and processes.
Strong analytical skills for managing large amounts of information.
Experience explaining policies and regulations to the public professionally.
High computer proficiency and ability to quickly learn new systems.
Ability to handle independent assignments efficiently and meet deadlines.
Professional demeanor when interacting with distressed or hostile clients.
Capability to work amid frequent interruptions.

Benefits

Exposure to diverse operational areas of the Oregon Child Support Program, with opportunities for advancement.
Permanent full-time status.
Generous leave including vacation, sick leave, 11 paid holidays, and special days off.
Comprehensive medical, dental, and vision insurance.
Retirement and pension plans with a Public Employees Retirement System contribution of 6% post trial period.
Supportive work environment with union representation through SEIU.
Eligibility for the Public Service Loan Forgiveness program after meeting certain conditions.

Salary & Advancement

The salary range for this entry-level position is $4,124 to $5,714 monthly. Upon successful completion of a one-year trial service, employees advance to full Child Support Case Manager classification with a salary range of $4,833 to $6,713 monthly.

Diversity & Inclusion

Oregon DOJ values inclusivity, diversity, and equitable hiring practices and encourages applicants of all backgrounds to apply.

Application Process

Submit an online application along with a resume and cover letter.
Applicants may request assistance with resume, cover letter, or interviews through WorkSource Oregon.
For accommodation or support due to disabilities or technical difficulties, candidates should contact DOJ recruitment directly.
Current state employees should apply using their state login and update profiles before applying.

Contact Information

Oregon Department of Justice, 1162 Court St NE, Salem, OR 97301
Email: [email protected]
Phone: (503) 947-4328 | Fax: (503) 373-0367

Child Support Case Manager (Entry Level) - Medford

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