Cashier - Multiple Locations

Position Overview

The role of Cashier, graded AM-II in the Branch Banking department, entails managing all cash-related transactions and records for a bank branch following prescribed banking norms. The position reports to the Branch Operation Officer and operates full-time at the branch location.

Primary Responsibilities

• Ensure accurate and timely processing of all cash transactions and account services to support smooth branch operations.
• Handle receipt and processing of various financial instruments such as cheques, drafts, dividend warrants, and pay orders within authorized withdrawal limits, issuing acknowledgments accordingly.
• Disburse cash for withdrawal requests and accept cash deposits, including loan EMI repayments, maintaining precise system entries.
• Maintain registers including inward/outward, petty cash, and asset registers, and coordinate requisitions to the Regional Head Office.
• Perform daily cash reconciliation aligning with transaction records and document in the branch's End of Day report.
• Jointly manage cash custody and branch vault operations with the operations officer.
• Engage customers courteously during cash transactions, identify cross-selling opportunities, and inform them about new bank products and services.
• Count and verify cash at start and end of each day before vaulting, ensuring smooth cash department operations in coordination with the Assistant Branch Manager.
• Adhere strictly to transaction turnaround times and comply with all relevant banking regulations and internal policies.
• Authenticate customer identity during withdrawals and validate cash deposit slips per audit standards.
• Update bank passbooks when transactions occur and prepare cash bundles for deposit at currency chest with proper documentation.

Customer Service and Operations

• Provide excellent customer support by addressing inquiries and resolving grievances promptly, escalating when necessary.
• Educate customers on alternative banking channels for deposits, withdrawals, and inquiries to enhance service efficiency.

Learning and Performance Management

• Maintain up-to-date knowledge of the bank’s product offerings, regulatory requirements, and customer verification protocols.
• Complete all mandated certification and training programs organized by the operations department.
• Participate in goal setting, midyear reviews, and performance appraisals within prescribed timelines.

Minimum Qualifications and Skills

• Any undergraduate degree, preferably in Finance or Commerce.
• At least 1 to 2 years of experience handling large cash volumes with exposure to financial modules or ERP systems.
• Competence in consolidating accounting data.
• Skills in cash management, counterfeit detection, numerical aptitude, multitasking, and computer literacy; on-the-job software training provided.
• Strong interpersonal, listening, and communication skills with a customer-focused attitude.

Interactions

• Collaborate with internal teams like regional operations, financial control units, and service quality executives.
• Coordinate externally with neighboring banks, cash management agencies, and business correspondent agents.

Additional Details

• Prepared by: Priyanka Pal on 14-02-2024
• Reviewed by: Jyothi Mohan on 15-02-2024
• Last updated by TM Team on 17-02-2024