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Position Overview

The role of Cashier, graded AM-II in the Branch Banking department, entails managing all cash-related transactions and records for a bank branch following prescribed banking norms. The position reports to the Branch Operation Officer and operates full-time at the branch location.

Primary Responsibilities

Ensure accurate and timely processing of all cash transactions and account services to support smooth branch operations.
Handle receipt and processing of various financial instruments such as cheques, drafts, dividend warrants, and pay orders within authorized withdrawal limits, issuing acknowledgments accordingly.
Disburse cash for withdrawal requests and accept cash deposits, including loan EMI repayments, maintaining precise system entries.
Maintain registers including inward/outward, petty cash, and asset registers, and coordinate requisitions to the Regional Head Office.
Perform daily cash reconciliation aligning with transaction records and document in the branch's End of Day report.
Jointly manage cash custody and branch vault operations with the operations officer.
Engage customers courteously during cash transactions, identify cross-selling opportunities, and inform them about new bank products and services.
Count and verify cash at start and end of each day before vaulting, ensuring smooth cash department operations in coordination with the Assistant Branch Manager.
Adhere strictly to transaction turnaround times and comply with all relevant banking regulations and internal policies.
Authenticate customer identity during withdrawals and validate cash deposit slips per audit standards.
Update bank passbooks when transactions occur and prepare cash bundles for deposit at currency chest with proper documentation.

Customer Service and Operations

Provide excellent customer support by addressing inquiries and resolving grievances promptly, escalating when necessary.
Educate customers on alternative banking channels for deposits, withdrawals, and inquiries to enhance service efficiency.

Learning and Performance Management

Maintain up-to-date knowledge of the bank’s product offerings, regulatory requirements, and customer verification protocols.
Complete all mandated certification and training programs organized by the operations department.
Participate in goal setting, midyear reviews, and performance appraisals within prescribed timelines.

Minimum Qualifications and Skills

Any undergraduate degree, preferably in Finance or Commerce.
At least 1 to 2 years of experience handling large cash volumes with exposure to financial modules or ERP systems.
Competence in consolidating accounting data.
Skills in cash management, counterfeit detection, numerical aptitude, multitasking, and computer literacy; on-the-job software training provided.
Strong interpersonal, listening, and communication skills with a customer-focused attitude.

Interactions

Collaborate with internal teams like regional operations, financial control units, and service quality executives.
Coordinate externally with neighboring banks, cash management agencies, and business correspondent agents.

Additional Details

Prepared by: Priyanka Pal on 14-02-2024
Reviewed by: Jyothi Mohan on 15-02-2024
Last updated by TM Team on 17-02-2024

Cashier - Multiple Locations

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