Cashier

Role Overview

The Cashier position, graded as AM-II, falls under the Branch Banking department, located at the branch premises. Reporting directly to the Branch Operation Manager, this full-time role involves managing all cash-related transactions and operations following both internal and external banking protocols. The incumbent is also responsible for maintaining relevant registers and conducting end-of-day reconciliation within the bank's system.

Key Responsibilities

• Ensure smooth running of branch cash operations through timely and accurate processing of cash transactions and maintenance of accounts.
• Take charge of various cash handling tasks such as receipt and processing of instruments like cheques, drafts, dividend warrants, pay orders up to authorized limits, providing proper acknowledgments.
• Disburse cash for withdrawal requests and accept cash deposits against challans efficiently.
• Collect repayment amounts as per EMI schedules and update system records accordingly.
• Maintain registers including inward/outward, petty cash, and assets, forwarding requisition forms to the Regional Head Office as required.
• Perform daily cash tallying consistent with transaction books and vouchers, reporting results in the end-of-day branch report.
• Manage branch vault operations and cash handling jointly with the operations officer, ensuring security and compliance.
• Engage with customers during cash transactions, understanding their needs, identifying cross-selling opportunities, and informing them about new products and services.

• Deliver excellent customer service by addressing queries and grievances promptly, explaining repayment schedules and contact details, and guiding customers to use alternate channels for transactions.

• Count and verify cash at the start and close of day before vaulting procedures.
• Safeguard branch cash, keys, and valuables jointly with the Assistant Branch Manager, ensuring smooth cash department operations.
• Adhere strictly to defined turnaround times (TAT) for all transactions and comply with bank policies and regulatory requirements for cashier and cash management processes.
• Verify loan repayment transactions and authenticate customers during withdrawals.
• Ensure cash deposit slips are accurate as per audit standards.
• Update bank passbooks when transactions occur.
• Prepare cash bundles for currency chest deposits accompanied by note slips.

Learning & Performance

• Keep updated on Ujjivan’s product offerings, regulatory guidelines, and KYC principles.
• Complete certification and mandatory training programs organized by the operations department.
• Participate in goal setting, mid-year reviews, and performance appraisals within designated timelines.

Required Qualifications & Skills

• Any undergraduate degree, preferably in Finance or Commerce.
• Experience of 1-2 years handling cash in high volume environments.
• Familiarity with entering data in financial modules or ERP systems.
• Proven ability to consolidate accounting data effectively.
• Strong cash handling and accounting expertise with the skill to identify counterfeit notes.
• Systematic, detail-oriented approach paired with prompt customer service.
• Effective time management, multitasking capabilities, and strong numerical aptitude.
• Basic computer literacy with relevant software skills (training provided).
• Positive interpersonal and communication skills oriented toward superior customer service.

Interactions

• Works closely with regional operations team, regional FCU officer, service quality executives, neighboring banks, cash management agencies, and BC agents.

Additional Information

This internal document was prepared on 20-03-2026, reviewed on 24-03-2026, and last updated on 27-03-2026 by the TM Team.