Accounts and Sales Manager

Overview

At Michelin, we are committed to enhancing movement as a vital part of human progress. Our mission drives innovation in developing safer, more efficient, and eco-friendly products and services. We aspire to be a leader in safety, diversity, and inclusion across all our locations.

Role Responsibilities

• Develop and expand product and service engagement by nurturing and managing relationships with select key customer accounts using strategic account planning.
• Establish trusted long-term partnerships with major clients to prevent competition encroachment.
• Create and execute comprehensive macro action plans to guide customer-focused activities.
• Continuously grow existing client relationships by proposing and negotiating tailored solutions.
• Collaborate with the Category Manager to identify growth potentials through the Product Screening process, fostering co-constructed solutions that generate sustainable sales.
• Lead business negotiations to ensure delivery of appropriate solutions to clients.
• Coordinate with stakeholders to define and communicate monthly sales team activities at key account points of sale.
• Maintain timely delivery of solutions to customers, act as a liaison between key clients and internal teams, and resolve issues or complaints to uphold customer trust.
• Provide regular reports and customer analyses to stakeholders using key account metrics and processes.
• Support team development through coaching, training, and identifying new revenue opportunities.

Required Experience

• Managing multiple customers and accounts effectively.
• Negotiating solutions tailored to customers' needs.
• Adapting to multitasking environments.
• Working with CRM systems, preferably Salesforce Engage, for customer relationship management.

Eligibility

Applicants should hold a graduate degree in any discipline.