Account Manager - Mining Solutions Specialist

About the Role

An exciting opportunity exists for a results-driven and passionate Account Manager specializing in mining solutions to join Blackwoods' high-performing BHP sales team located in Mackay, Queensland. This role centers on managing and servicing the BHP/BMA relationship locally, working alongside a counterpart managing the other half of the BMA sites.

Key Responsibilities

• Foster, develop, and expand relationships within assigned BMA sites.
• Identify growth opportunities through strategic planning supported by data-driven analysis.
• Ensure high customer satisfaction by retaining existing business and growing the account.
• Maintain robust customer satisfaction plans that align with contracted goals.
• Collaborate effectively with team members based locally and interstate including Customer Care, quotations, and broader BHP sales teams.
• Conduct regular market and competitor analysis, reporting on emerging trends and customer activity.
• Develop and execute strategies anticipating future customer requirements.
• Travel to customer sites to implement contract agreements and exceed expected outcomes.

Required Skills and Experience

• A minimum of three years’ experience in B2B account management or business development, ideally within manufacturing, mining, heavy equipment, or related industrial sectors.
• Superb relationship management skills with established local networks.
• Enthusiasm for direct customer engagement with a commitment to delivering practical solutions.
• A proactive mindset aimed at surpassing customer expectations.
• Strong analytical and problem-solving skills, with the ability to work independently and collaboratively.
• Preferred experience in industrial safety and apparel product sectors.
• Team-oriented with excellent verbal and written communication capabilities.
• Proficiency in Microsoft Office and prior experience using customer relationship management (CRM) systems.

Benefits and Perks

• Permanent role with incentive schemes and Wesfarmers share participation plans.
• Access to exclusive team member discount cards for retailers including Kmart, Bunnings, Target, and Officeworks.
• Career growth opportunities within a company valuing safety, employee welfare, and performance excellence.
• Subscriptions and discounts via One Pass to over 400 retail partners.
• Regular team events, awards, celebrations, and prize recognition.
• Employee Assistance Program providing support for counselling, coaching, financial and legal advice, nutrition, and more for employees and their immediate families.
• Refer-a-friend program offering up to $2,000 per successful referral.
• Option to purchase additional annual leave up to four weeks.
• Generous paid parental leave policy.
• Complimentary onsite parking facilities.

Additional Information

Blackwoods promotes diversity and inclusion, encouraging applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, and people with disabilities. The recruitment process includes background checks and may involve pre-employment medical assessments including drug and alcohol testing. Successful applicants will be contacted within two weeks of application submission.