1st Level IT-Support (m/w/d)

About the company

n-komm GmbH provides modern IT solutions, dependable service, and collaborative support for businesses. With many years of experience, the company helps customers advance their digital transformation and keep day-to-day IT operations running smoothly. The team is currently looking for reinforcement in first-level IT support.

Role overview

In this position, you will be the first point of contact for customers and help ensure stable and efficient IT operations.

Key responsibilities

• Receive, log, and process customer support requests via phone, email, and ticketing tools.
• Assist with client technologies, including Windows environments, workplace systems, and peripheral devices.
• Support end users at customer sites with hardware and software issues.
• Install, set up, and maintain clients, notebooks, and mobile devices in customer environments.
• Handle user and permission administration, for example in Active Directory, within customer systems.
• Support standard applications such as Microsoft 365, printing systems, and VPN solutions.
• Investigate and resolve incidents remotely or, when needed, on-site at the customer location.
• Record requests and solutions in the ticketing system.
• Escalate more complex issues to second-level support.
• Contribute to rollouts, updates, and IT projects at customer sites.

Requirements

• Completed IT-related vocational training, such as an IT specialist qualification, is an advantage.
• Some initial experience in IT support or a customer-facing helpdesk environment is desirable.
• Solid knowledge of Windows operating systems and common standard software.
• Basic understanding of networks, clients, and IT infrastructure.
• Strong service mindset and customer orientation.
• Organized, structured, and solution-focused way of working.
• Ability to work well in a team and communicate clearly.
• Excellent German language skills are mandatory.

Benefits

• Secure position in a growing IT company.
• Structured onboarding and support from an experienced team.
• Wide range of training and development opportunities.
• Modern workplace environment and up-to-date technologies.
• Friendly team culture with short decision-making paths.
• Attractive compensation and additional benefits.

Additional information

If this sounds interesting, the company looks forward to meeting motivated candidates who want to help deliver reliable IT support for its customers.