- അനുഭവം
- ഏതെങ്കിലും
- ശമ്പളം
- —
- ഓപ്പണിംഗുകൾ
- 1
- പോസ്റ്റ് ചെയ്തു
- 4 മണിക്കൂർ മുമ്പ്
- പ്രവർത്തന രീതി
- വീട്ടിൽ നിന്ന് ജോലി ചെയ്യുക
- വിദ്യാഭ്യാസം
- IT-related vocational training
- യോഗ്യത
- Candidates with an IT vocational background, first experience in IT support or helpdesk work, and very strong German skills are a good fit.
- പുനരാരംഭിക്കുക
- അപേക്ഷിക്കാൻ നിർബന്ധം
ജോലി വിവരണം
About the company
n-komm GmbH provides modern IT solutions, dependable service, and collaborative support for businesses. With many years of experience, the company helps customers advance their digital transformation and keep day-to-day IT operations running smoothly. The team is currently looking for reinforcement in first-level IT support.
Role overview
In this position, you will be the first point of contact for customers and help ensure stable and efficient IT operations.
Key responsibilities
- Receive, log, and process customer support requests via phone, email, and ticketing tools.
- Assist with client technologies, including Windows environments, workplace systems, and peripheral devices.
- Support end users at customer sites with hardware and software issues.
- Install, set up, and maintain clients, notebooks, and mobile devices in customer environments.
- Handle user and permission administration, for example in Active Directory, within customer systems.
- Support standard applications such as Microsoft 365, printing systems, and VPN solutions.
- Investigate and resolve incidents remotely or, when needed, on-site at the customer location.
- Record requests and solutions in the ticketing system.
- Escalate more complex issues to second-level support.
- Contribute to rollouts, updates, and IT projects at customer sites.
Requirements
- Completed IT-related vocational training, such as an IT specialist qualification, is an advantage.
- Some initial experience in IT support or a customer-facing helpdesk environment is desirable.
- Solid knowledge of Windows operating systems and common standard software.
- Basic understanding of networks, clients, and IT infrastructure.
- Strong service mindset and customer orientation.
- Organized, structured, and solution-focused way of working.
- Ability to work well in a team and communicate clearly.
- Excellent German language skills are mandatory.
Benefits
- Secure position in a growing IT company.
- Structured onboarding and support from an experienced team.
- Wide range of training and development opportunities.
- Modern workplace environment and up-to-date technologies.
- Friendly team culture with short decision-making paths.
- Attractive compensation and additional benefits.
Additional information
If this sounds interesting, the company looks forward to meeting motivated candidates who want to help deliver reliable IT support for its customers.