Splunk On-Call Engineer

About the Position

This opportunity is with Cognizant as part of a key engagement with a leading global technology company specializing in enterprise networking, cybersecurity, and observability platforms. The role involves contributing to effective incident management at a large enterprise scale to ensure smooth operational continuity.

Key Responsibilities

• Serve as the main contact for assigned incident cases within the queue.
• Investigate and analyze issues to identify root causes and formulate potential fixes.
• Reproduce problems in controlled environments for testing and verification.
• Maintain integration with monitoring and alerting tools to enhance incident responsiveness.
• Work closely with internal teams to obtain technical support and escalate incidents when necessary.
• Develop and revise knowledge base documentation based on troubleshooting findings.
• Engage in ongoing technical training to keep skills and product knowledge current.

Required Skills and Experience

• Practical experience working with Splunk On-Call (VictorOps) or equivalent incident management software.
• Familiarity with incident management frameworks and participation in on-call support rotations.
• Working knowledge of Linux environments, SQL databases, and fundamental networking concepts.
• Basic proficiency with monitoring tools, log data evaluation, and cloud services such as AWS, Azure, or GCP.
• Experience using IT service management tools like ServiceNow or JIRA.
• Strong communication skills, both spoken and written, with the ability to manage customer interactions professionally.

Technical Expertise Desired

• Hands-on skills with Splunk On-Call (VictorOps) and Splunk Platform.
• Familiarity with monitoring technologies such as Prometheus and Grafana.
• Linux command-line and cloud platform experience (AWS, Azure).
• Knowledge of scripting languages like Python and Shell scripting.
• Understanding of SSO, SAML, OAuth, SCIM protocols and PingFederate integration.
• Experience automating incident workflows is a plus.

Candidate Eligibility

Applications are open to any graduate interested in this customer-facing role, which demands a proactive approach and technical acumen.