Shift Leader / Shift Incharge (Evening Shift)

About Stack Therapy

Stack Therapy is a distinguished quick-service restaurant (QSR) brand specializing in handcrafted grilled sandwiches, paninis, beverages, and sides, known for delivering premium quality food.

Role Overview

We are seeking a dedicated Shift Leader to take charge of evening shift operations, ensuring smooth functioning, excellent customer service, and adherence to quality standards.

Key Responsibilities

• Lead and manage kitchen and floor staff during the evening shift, ensuring seamless workflow.
• Distribute Kitchen Order Tickets (KOT) precisely to the respective kitchen staff members.
• Ensure strict compliance with all standard operating procedures (SOPs) and recipes.
• Monitor food quality, correct portion sizes, and presentation consistency.
• Maintain efficient service speed during high-traffic periods.
• Enforce hygiene protocols and food safety standards throughout the shift.
• Verify every order before shipment, ensuring packing matches the KOT accurately.
• Handle coordination of orders from online platforms like Zomato and Swiggy, as well as direct customer orders.
• Minimize mistakes and delays in order processing.
• Provide friendly customer service, including greeting customers, managing dine-in orders when necessary, serving outdoor seating areas, and clearing and sanitizing tables promptly.
• Address customer inquiries politely and professionally.
• Maintain accurate inventory records by logging opening and closing stock and reporting any shortages or wastage.
• Follow billing procedures using Petpooja POS system accurately.
• Complete daily cash and order reconciliation points.
• Perform restaurant closing duties, including filling out closing checklists before securing the premises.

Requirements

• One to three years of relevant experience in QSRs, cafes, restaurants, or cloud kitchens.
• Prior experience in leadership or supervisory roles preferred.
• Good communication skills to effectively manage teams and customers.
• Ability to work efficiently and maintain composure under pressure, especially during busy periods.
• Honesty, discipline, and a strong sense of responsibility.
• Basic familiarity with the Petpooja POS system is advantageous.

Why Work With Us?

• Possibility to advance into a Restaurant Manager position.
• Performance-related incentives to reward your contributions.
• Supportive and friendly work environment fostering growth.
• Opportunity to be part of a rapidly expanding food brand from its early stages.