Operational Emergency Care Assistant

About Mediclinic

Mediclinic is a globally operating private healthcare services group that was established in South Africa in 1983. Its operations extend to Switzerland, Southern Africa (specifically South Africa and Namibia), and the United Arab Emirates. The group is committed to delivering specialist and multidisciplinary healthcare services, aiming to be recognized as the most respected and trusted healthcare provider by patients, medical professionals, funders, and healthcare regulators in every market it serves.

Role Purpose

The Emergency Care Assistant (ECA) serves as a clinical assistant within emergency medical care and rescue settings, effectively replacing the Basic Ambulance Assistant course as the foundational qualification for entering emergency medical services. This role is entry-level and centers on core competencies required to support Emergency Care Technicians, Emergency Care Practitioners, and Medical Officers in various environments.

Work Environment and Duties

ECAs primarily work in and around ambulances and operate in diverse contexts including rural, urban, military, coastal, corporate, mass gatherings, homes, and workplaces. Their main function is to provide support within the pre-hospital emergency care setting.

Key Responsibilities

• Guarantee operational readiness for emergency response calls
• Deliver patient care within the defined scope of practice
• Document and report any near misses, slips, or adverse incidents
• Promote and uphold a positive public image of ER24

Educational Requirements

• Essential: Higher Certificate in Emergency Medical Care
• Preferred: Certification in Basic Life Support from the American Heart Association for Health Care Providers

Experience Requirements

• Essential: No prior experience required
• Desired: One year of operational experience as an Emergency Care Assistant

Knowledge and Skills Required

• Ability to apply best practices within emergency medical services
• Familiarity with the Emergency Medical Services (EMS) environment
• Proficiency in English communication, both spoken and written
• Knowledge of facilities, travel routes, and geographical areas served
• Understanding of Health Professions Council of South Africa (HPCSA) guidelines and scope of practice
• Competence in completing patient report documentation