Lead Warehouse Operations

About the Company

Flipkart is building a stronger commerce ecosystem in India by investing in locally developed technology, customer-focused experiences, a broad assortment across categories, and a supply chain designed to perform at a global standard. Serving a customer base of more than 350 million and offering over 150 million products across 80+ categories, the company also aims to create direct and indirect employment, support entrepreneurs and MSMEs, and grow sustainably for the long term.

Role Overview

The Lead Warehouse Operations role is accountable for managing daily inventory activities during the assigned shift. This includes keeping stock records accurate, ensuring smooth movement of goods in and out of the warehouse, maintaining proper storage practices, and following company SOPs closely. The position is centered on operational efficiency, shrinkage reduction, and supporting overall warehouse productivity.

Key Responsibilities

• Oversee inventory operations end to end throughout the assigned shift.
• Track inward movement, putaway, replenishment, picking, packing, and dispatch activities.
• Maintain correct stock records in WMS/ERP tools.
• Carry out daily inventory checks and cycle counts to protect accuracy.
• Look into stock differences, shortages, damage cases, and mismatches.
• Apply FIFO/FEFO practices correctly across inventory flow.
• Track ageing stock and manage movement of dead inventory.
• Work closely with operations, supply chain, procurement, and dispatch teams to keep processes running smoothly.
• Support timely replenishment to prevent stock-outs and delays.
• Maintain accurate binning, labeling, and storage discipline.
• Help reduce shrinkage, damage, and other process-related losses.
• Prepare daily MIS updates covering inventory and shift operations.
• Monitor workforce productivity and assign tasks efficiently.
• Ensure adherence to safety rules, SOPs, and internal policies.
• Assist in rolling out new processes and continuous improvement efforts.
• Handle escalations during the shift.
• Train and support inventory associates and warehouse team members.
• Maintain housekeeping standards and warehouse discipline.
• Coordinate with vendors, transporters, and internal teams whenever needed.
• Keep proper shift handover records and communicate operational updates clearly.

Required Skills

• Inventory management
• Warehouse operations
• Stock audit and cycle counting
• WMS/ERP systems
• Team supervision
• Problem solving
• Data analysis and reporting
• Process improvement
• Communication and coordination
• SAP or Oracle experience preferred
• Advanced Excel
• SQL or Python knowledge preferred

Experience Needed

A minimum of 6 years of experience in warehouse, inventory, or supply chain operations is required. Prior exposure to eCommerce, FMCG, retail, or quick commerce environments is preferred.

Education

Graduation is preferred in Supply Chain, Logistics, or a related discipline. Applicants with any graduate degree or a B.Tech/B.E. in any specialization are eligible.

Key Performance Indicators

Success in this role will be measured through inventory accuracy, shrinkage control, order fulfillment SLA, stock availability, audit compliance, damage reduction, productivity improvement, and process adherence.