Intermediate/Senior Business Analyst
Auckland, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 மணி நேரம் முன்
- Work mode
- In office
- Eligibility
- Applicants must have legal authorization to work in New Zealand and are encouraged from all backgrounds to apply. Reasonable accommodations will be provided during recruitment and employment processes to support accessibility including sign language and speech-to-text services.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
At Heartland Bank, our approach centers around small, empowered pods — close-knit, multi-disciplinary teams dedicated to addressing genuine challenges for our customers. As a Business Analyst, you will be central to converting concepts into tangible digital solutions that significantly benefit users.
Responsibilities
- Collaborate within a cross-functional team to deliver effective solutions addressing stakeholder issues.
- Engage in project-centered work by supporting functional requirement gathering, business process and customer journey mapping, assisting programme delivery.
- Gain deep insights into the operations of customer-facing personnel to identify opportunities for support and enhancement.
- Bridge business needs with technical solutions by understanding both domains.
- Recommend solutions that emphasize scalability and reusability.
Required Skills and Experience
- Proven experience in facilitating workshops and managing stakeholder relationships.
- Skilled in identifying challenges and driving actionable, practical solutions.
- Hands-on experience in agile or collaborative delivery environments.
- Strong communication capabilities with an ability to adapt messaging for different audiences, translating between business and technical teams.
- Competent in creating clear, organized documentation including process and customer journey maps within financial services or digital settings.
About Heartland Bank
Heartland is a publicly listed financial services organization operating in New Zealand and Australia, offering award-winning savings and finance products to a varied clientele including business owners, farmers, and retirees. Our strategic vision aims to digitalize all operations, enabling scalable customer service enhancements that translate to faster services and improved rates.
Work Culture and Diversity
We champion innovation, continuous evolution, teamwork, and ambition. Committed to an inclusive culture, we celebrate diverse backgrounds and prioritize employee well-being. We provide genuine opportunities for professional growth and encourage active participation in internal groups representing Māori interests, LGBTQ+ communities, diversity and inclusion efforts, and environmental initiatives.
As a Living Wage Employer and a Hearing Accredited Workplace with Rainbow Tick certification, we embrace equal opportunity employment and encourage applications from all qualified candidates. We remain attentive to necessary adjustments during recruitment and the employment process to support accessibility and inclusivity.
Additional Information
- Applicants must be authorized to work in New Zealand.
- Pronouns can be shared in applications to affirm identity.