Guest Experience Host/Face-To-Face Lead Generator

About Travel + Leisure Co.

As the world’s premier vacation ownership and travel membership company, Travel + Leisure Co. manages a diverse and expanding range of resort, travel club, and lifestyle brands. Our dedicated team members drive the company's mission of encouraging global travel and vacationing. Innovation and growth fuel a stimulating and enjoyable work environment where every day offers new learning opportunities to transform vacation ideas into memorable experiences for millions globally.

Accor Vacation Club, a division of Travel + Leisure, shares the same mission: to inspire worldwide vacations. Our compassionate, creative, and fun teams help families and friends make unforgettable memories. As the largest vacation ownership company worldwide and part of Travel + Leisure Co., we are pioneers in shaping the travel industry’s future.

Role Overview

We are seeking a Guest Experience Host/Face-To-Face Lead Generator to enhance guest satisfaction by delivering outstanding service and ensuring smooth front desk operations.

Key Responsibilities

• Schedule appointments for onsite guests to attend Member Updates or Club presentations during their visit.
• Achieve monthly tour booking targets and meet other key performance indicators set by the company.
• Support the qualification process to ensure prospective guests meet tour specifications.
• Perform concierge duties, including greeting and registering members and guests, offering local area information, completing administrative tasks, and utilizing communication devices.
• Assist guests by pre-calling, welcoming, escorting to rooms, providing porter service, following up with courtesy calls, and offering tourism-related information and bookings.

Benefits and Development Opportunities

• Enhance your professional skills and knowledge to reach your career objectives.
• Access exclusive global discounts on accommodations, dining, lifestyle services, and more to enrich your work-life balance.
• Enjoy comprehensive learning and development resources through Accor's platform, featuring thousands of courses and training sessions to boost your capabilities.
• Receive personalized recognition and rewards programs that honor your valuable contributions to the team’s success.
• Be part of a lively, inclusive, and supportive workplace that embraces diversity.

Our Culture

Hospitality is central to Travel + Leisure Co. We foster an inclusive and excellent work atmosphere where fun, celebration, and mutual support are commonplace. We continually strive to innovate and improve our business, community relations, and customer experiences. Join our worldwide team and be a part of where memorable guest journeys begin.

Equal Employment Opportunity and Accommodation

We are committed to equal opportunity employment and consider all applicants fairly, regardless of any protected status. Should you require accommodations during the hiring process, please request them by emailing your needs including the role and location.