Graduate Operations Transformation Associate

About Lendable

Lendable is dedicated to creating top-tier technology that helps individuals access credit and save money. As one of the UK’s fastest expanding fintech firms and a recent unicorn, Lendable boasts a team of over 700 employees, sustained profitability since 2017, and backing from premier investors like Balderton Capital and Goldman Sachs. The company has revamped traditional consumer financial products including loans, credit cards, and car finance, offering customers rapid access to funds.

Role Overview

This full-time, two-year graduate programme offers extensive hands-on experience within key customer-facing Operations teams. Participants will directly contribute to impactful initiatives enhancing customer experience and operational efficiency while developing skills in AI, digital transformation, and process optimization under expert mentorship. This position is ideal for an ambitious STEM graduate seeking to build a career towards Operational Leadership in a dynamic fintech environment.

Responsibilities

• Drive operational automation projects to enhance customer experiences and optimize business processes.
• Gain accelerated exposure and increased responsibility across diverse operational functions through rotations and impactful assignments.
• Utilize data analysis to identify issues, suggest improvements, and implement solutions.
• Communicate insights and project outcomes effectively to stakeholders, enhancing influencing skills.
• Resolve complex operational problems with actionable strategies.
• Adopt a customer-centric mindset to identify pain points and design efficient, seamless operational processes.
• Collaborate closely with cross-functional Operations teams to deliver meaningful customer outcomes.

Candidate Profile

• Holder of a STEM degree demonstrating strong analytical, problem-solving, and quantitative capabilities.
• Excellent interpersonal and communication skills with a penchant for teamwork and relationship-building.
• Proven critical thinking, flexibility, and initiative, ideally evidenced through academic, internship, or extracurricular engagements.
• Goal-oriented, resourceful, quick learner with enthusiasm for embracing challenges.
• Comfortable working with technology and data, interested in fintech, AI, and automation advancements.
• Entrepreneurial mindset aligned with fast-paced startup environments, eager to contribute lasting impact.
• Natural curiosity and eagerness to deeply understand systems and drive positive change from the outset.

Interview Process

• 15-minute online numeracy test.
• Cognitive ability assessment.
• In-person case study evaluation followed by a final stage face-to-face interview.

Compensation and Benefits

The role offers an annual salary range between £40,000 and £45,000. Lendable provides flexible working arrangements, including remote options with regular social and team events to foster community. Additional benefits include private health coverage, retirement savings plans, an employee referral bonus scheme, stocked kitchens with complimentary lunches on in-office days, and sustainable commuting initiatives such as cycle-to-work and electric vehicle schemes. Specific benefits may vary by location and role.