Relationship Manager

About Edenred Pay USA

Edenred Pay USA is revolutionizing B2B payment processes by simplifying accounts payable operations and allowing AP teams to focus on strategic goals. As part of the global Edenred group, it promotes a diverse, multicultural, and dynamic environment focused on meritocracy and equal opportunity, welcoming all talents regardless of background.

Role Overview

The Relationship Manager is responsible for fostering strong partnerships with stakeholders to ensure outstanding customer experiences and achieve targeted financial results by implementing Edenred Pay solutions.

Key Responsibilities

• Master all Edenred Pay accounts payable methods across partnerships.
• Manage comprehensive customer services including product delivery, supplier enablement/support, and ongoing account management.
• Respond accurately to detailed customer inquiries, involving diagnostic troubleshooting or cross-departmental collaboration.
• Instruct customers on best practices for accounts payable processes.
• Lead customer meetings and training sessions confidently via conference calls.
• Oversee vendor enablement initiatives and maintain databases proactively.
• Provide timely reports to clients and seek new opportunities to improve partnerships.
• Contribute ideas and support team efforts to enhance products, processes, and programs, ensuring customer success.
• Complete assigned tasks within deadlines and communicate progress effectively.
• Take ownership of special projects and assignments as required.
• Maintain a positive and energetic approach to promote excellent customer experiences.

Qualifications and Skills

• Bachelor’s degree preferred in business, communications, finance, or related disciplines.
• 1–2 years of prior customer service experience required.
• Strong communication abilities and adaptability to frequent process changes.
• Proficient navigation on Microsoft OS with typing speed of at least 60 words per minute.
• Experience with Excel (intermediate or advanced) and Salesforce is advantageous but not mandatory.
• Background in finance, technology, FinTech, credit card processing, banking, media, or hospitality is a plus.
• Successful candidates must pass background and drug testing.

Physical Requirements

• Ability to sit for extended periods working at a desk and with computers.
• Capability to occasionally lift up to 15 pounds.
• Physical and mental capacity to fulfill office duties including standing, reaching, manual dexterity for office machines, bending, and mobility for errands or deliveries.
• Possibility of eye strain and muscle discomfort from prolonged computer monitor use.

Benefits

• Full company-paid medical insurance for employee-only plans, including life, AD&D, long-term and short-term disability coverage.
• Additional options such as dental, vision, critical illness, hospital indemnity, flexible spending accounts, and accident insurance.
• 401K retirement plan with generous employer matching contributions.

Diversity and Equal Opportunity

Edenred is committed to fostering an inclusive workplace free from discrimination based on gender, disability, origin, religion, sexual orientation, or any protected status. Reasonable accommodations are provided upon request during the hiring process.

Apply to Join

If innovation excites you and you want to contribute meaningfully in a global company offering vast growth possibilities, consider joining Edenred Pay USA as a Relationship Manager.