Dispatch Coordinator I

About Belle

Belle is built on the idea that joy can improve healthcare. The company brings preventive foot care, empathy, and direct connection into older adults’ homes through Community Health Workers who screen and assess for issues early, often before they escalate. When additional support is needed, Belle’s remote clinical team coordinates care to help avoid hospital stays and keep members healthy in the setting they prefer most.

More broadly, Belle is working to transform chronic care management by combining in-home preventive visits, virtual clinical oversight, and data-informed insights into one connected experience. The goal is to create care that feels personal, effective, and human.

Belle’s mission is to bring joy to healthcare.

Role Summary

Belle is hiring a Dispatch Support Agent to keep field operations accurate, responsive, and organized. This position sits at the center of day-to-day coordination, handling booking precision, communication with internal and external stakeholders, and quick problem solving as schedules change. The right person is comfortable in a high-volume, fast-moving environment and can help ensure appointments are confirmed, cancellations are replaced promptly, and members continue to receive timely care.

What You Will Do

• Use waitlists and pull-forward opportunities to fill same-day and next-day openings and improve schedule utilization.
• Contact members proactively to turn available capacity into completed visits.
• Respond promptly and professionally to member texts and chat messages.
• Handle live scheduling disruptions and technician callouts by reworking appointments to reduce lost visits.
• Act as the main point of contact for field technicians through two-way radio, helping resolve delays, missed visits, and route/navigation issues.
• Work closely with the Customer Success team to protect booked appointments and limit preventable cancellations.
• Keep CRM records current with accurate notes on member communication, scheduling actions, and final outcomes.

What We Are Looking For

• At least 2 years of experience in dispatch, scheduling, customer service, or operations.
• Ability to manage several live channels at once, including text, chat, and radio communication.
• Working knowledge of scheduling tools or CRM systems, or the ability to learn them quickly.
• Strong organizational ability in environments with many moving pieces and changing priorities.
• Clear written communication and practical problem-solving skills.
• A detail-focused approach with strong accuracy and follow-through.
• Background in mobile healthcare, home health, or telehealth operations is preferred.

Benefits

• Flexible remote working arrangement.
• Competitive pay.
• Medical, dental, and vision coverage.
• 401k retirement plan.
• Supportive team structure and guidance.
• Access to the tools and resources needed to perform well.
• Opportunity to help improve an industry and protect lives.

Additional Information

Belle is an equal opportunity employer and considers applicants without regard to race, color, religion or belief, national or ethnic origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other protected characteristic under applicable law or company policy. The company maintains a safe and respectful workplace and does not tolerate harassment.

Employment is subject to post-offer background checks and participation in E-Verify. Belle will share I-9 information with the federal government to verify work authorization in the U.S. If E-Verify cannot immediately confirm eligibility, the employer must provide written instructions and an opportunity to contact DHS or SSA before taking any adverse action, including termination. E-Verify is used only after a job offer is accepted and the Form I-9 is completed.