Dispatch Coordinator I

About Belle

Belle is built on the idea that joy can be a meaningful part of healthcare. The company focuses on preventive foot care for older adults with chronic conditions, delivered through community health workers who visit seniors at home. When issues are identified, remote clinicians coordinate next steps to help avoid hospital stays and keep members well in the place they prefer to be.

More broadly, Belle is modernizing chronic care management by combining in-home preventive services, virtual clinical oversight, and data-led insights into one connected care experience. The goal is to create better outcomes, deeper trust, and a more human approach to care.

Mission: Bring Joy to Healthcare.

Belle is looking for a Dispatch Support Agent to keep field operations organized, responsive, and efficient. This role sits at the center of day-to-day coordination, with responsibility for accurate scheduling, clear stakeholder communication, and quick issue resolution. The work environment is fast-moving and frequently changing, so the right person will be comfortable juggling priorities while helping appointments stay on track and members receive care on time.

What You’ll Do

• Cover same-day and next-day openings by working waitlists and pull-forward opportunities to improve schedule utilization.
• Reach out to members proactively so open time can be turned into completed visits.
• Respond promptly and professionally to members through text and chat.
• Handle live scheduling disruptions and technician callouts in real time, making rescheduling decisions that reduce lost appointments.
• Act as the main point of contact for field technicians through two-way radio, helping solve issues such as delays, missed visits, and routing or navigation concerns.
• Work closely with the Customer Success team to preserve appointments and limit avoidable cancellations.
• Keep CRM records current and accurate by documenting member communication, scheduling actions, and outcomes.

What You Need

• At least 2 years of experience in dispatch, scheduling, customer service, or operations.
• Ability to handle several live communication channels at once, including text, chat, and radio.
• Working knowledge of scheduling tools or CRM systems, or the ability to learn them quickly.
• Strong organizational ability in a busy environment with many moving parts.
• Clear written communication and practical problem-solving skills.
• Careful attention to detail, with a strong focus on accuracy and follow-through.
• Experience in mobile healthcare, home health, or telehealth operations is a plus.

Benefits

• Remote work with flexibility.
• Competitive pay.
• Health, dental, and vision coverage.
• 401(k) plan.
• Supportive team structure and guidance.
• Access to the tools and resources needed to perform well.
• The chance to help reshape an industry and protect lives.

Additional Information

Belle is an equal opportunity employer and considers applicants without regard to race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other protected category under applicable law or company policy. The company maintains a workplace free from harassment.

A post-offer background check is required. Belle also participates in E-Verify and will submit Form I-9 information to verify U.S. work authorization. If E-Verify cannot confirm authorization, the employer must provide written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration before taking any employment action, including termination.