Data Analytics & Insights Consultant

Overview

This position entails analyzing customer and operational datasets to uncover trends, root causes, service challenges, and identifying opportunities for enhancement. The consultant will transform complex data into actionable insights that support customer experience improvements, operational decision-making, and the overall business performance.

Role Details

As a member of a cooperative Research and Insights team, you will generate reporting tools, dashboards, and analytical reports that enable ongoing monitoring of organizational performance and deeper understanding of customer influences. You will handle various data types including structured, semi-structured, and unstructured data applying statistical, trend, and predictive analyses to offer practical guidance to stakeholders.

Primary Responsibilities

• Analyze customer and operational data to recognize patterns, inefficiencies, and chances for improvement.
• Create and upkeep dashboards, databases, data catalogues, and reporting artifacts.
• Automate routine monthly reporting and enhance the availability and accessibility of customer insights.
• Provide expertise in statistical analysis, forecasting, and consultancy on customer and operational metrics.
• Design meaningful customer KPIs and measures to track initiative success.
• Support programs related to customer experience, market research, and incident management.
• Interpret research results into clear recommendations for process, service, and operation enhancements.
• Develop strong partnerships with internal teams, industry counterparts, research agencies, vendors, and technology providers.
• Ensure adherence to high standards of data accuracy, statistical reliability, and information security.

Skills and Expertise Required

• Robust skills in research, analytics, and data-driven problem resolution.
• Proficient to advanced SQL capabilities, preferably including Oracle database experience.
• Experience with Power BI or equivalent business intelligence and data visualization platforms.
• Advanced skills in Microsoft Excel and preferably experience with SAS.
• Familiarity with market research techniques, customer insights, or customer experience programs.
• Ability to comprehend complex data interactions and establish calculations that yield meaningful results.
• Proven track record in developing succinct reports, briefings, dashboards, and visual data presentations.
• Strong stakeholder management skills with the capacity to influence business outcomes.
• Ability to juggle multiple projects simultaneously in a dynamic environment.
• Experience with Microsoft Power Automate considered a plus.
• Possession of a relevant tertiary degree in disciplines such as computer science, science, engineering, commerce, mathematics, or statistics is preferred.