Branch Service Incharge

Role Overview

The Branch Service Incharge position is based in Aurangabad and involves ensuring efficient service and battery management operations aligned with company standards.

Key Duties and Responsibilities

• Conduct battery testing and diagnostics strictly following company standard operating procedures using authorized instruments.
• Facilitate warranty assessments, approvals, and ensure timely claim processing to maintain service quality.
• Lead and train service technicians and dealership personnel in correct service procedures and practices.
• Oversee battery logistics, including the movement, record maintenance, and stock control at service centers and field locations.
• Regularly visit dealer outlets and customer sites to provide service assistance, perform battery inspections, and manage complaint resolution.
• Maintain cleanliness, safety, and regulatory compliance of service stations and dealer facilities.
• Track service turnaround time (TAT), warranty risks, and enforce adherence to corporate policies.
• Support the analysis of failed batteries, manage scrap processes, and maintain accurate documentation.
• Utilize company software systems including SAP, Warehouse Management System (WMS), dashboards, and reporting tools for service operation management.
• Assist with internal and external audits ensuring all necessary documentation and records are accessible.
• Collaborate with various departments such as Quality, Research & Development, Logistics, and Sales to resolve service-related issues.

Role Deployment and Rotation

• Assignments may alternate between Service Station and Field roles to align with business demands.
• Periodic rotation between on-site service stations and field positions is expected to enhance skills and meet operational needs.

Experience

Candidates should have between 2 and 3 years of relevant professional experience.