Trading Support Operator

Role overview

This opportunity is for a Trading Support Operator in Ireland, hired through a partner company that handles the application review and hiring stages. The position supports a global, client-facing function focused on delivering live trading and sports betting data products smoothly and accurately.

The role blends customer support, operations, and product performance work. It calls for strong analytical thinking, a proactive approach to troubleshooting, and the ability to work closely with sportsbook clients and internal teams to resolve trading and product issues.

You’ll operate in a fast-moving, collaborative setting where accuracy, responsiveness, and steady improvement matter. The role also provides exposure to esports and sports betting markets, making it a good fit for someone who enjoys data-led, dynamic environments.

Key responsibilities

• Serve as the main point of contact for sportsbook clients on product behavior, trading data, and operational questions, and respond promptly and accurately.
• Examine customer issues, operational warnings, and system irregularities by collecting, checking, and interpreting the relevant details.
• Route complex incidents to the appropriate technical or trading teams and maintain clear tracking and follow-up until closure.
• Record, monitor, and update operational issues, supporting resolution processes and broader service improvement efforts.
• Contribute to product improvements by relaying customer feedback, spotting repeated defects, and helping maintain knowledge-base content.
• Work closely with internal partners to raise service quality, strengthen product stability, and improve the overall customer experience.

What the role requires

• Background in customer support, operations, trading support, or another client-facing role.
• Strong ability to analyze information and solve problems, including investigating complex situations.
• Excellent English communication skills, both written and spoken; other languages are a plus.
• Sharp attention to detail and the ability to stay accurate in a busy, high-pressure environment.
• Comfort using team and workflow tools such as Slack, Google Workspace, Jira, or Microsoft Teams.
• Genuine interest in esports, sports betting, trading settings, or data-focused digital products.
• Ability to learn new systems, processes, and technical concepts quickly, and willingness to work shifts or weekends when needed.

Benefits and work environment

• Competitive pay package based on experience and market conditions.
• Flexible work arrangements, subject to operational requirements.
• Chance to join an international, expanding, and technology-driven environment.
• Exposure to esports, sports data, and live trading systems.
• Growth opportunities within a specialized operational field.
• Collaborative team culture with a strong focus on learning and continuous improvement.

Application and privacy information

This role is managed on behalf of a partner employer, which also oversees the next steps after application submission. The hiring process uses an AI-assisted matching workflow to screen applications against the role’s core criteria and share a shortlist with the employer. Interviews and final decisions are handled by the employer’s internal team.

Submitting an application means your personal data may be processed to assess suitability and shared with the hiring employer under applicable data protection laws, including GDPR. You may exercise data rights such as access, correction, deletion, and objection. AI tools may support parts of the hiring workflow, such as resume review and response analysis, but final decisions are made by people.