Supervisor - Apple Channel Stores, UAE

About the Role

At Apple, we don’t just create products, we craft experiences that have transformed industries worldwide. Our strength lies in our diverse team whose innovative ideas fuel everything we do—from cutting-edge technology to pioneering environmental initiatives. Join us and contribute to making a lasting, positive impact on the world.

As a Supervisor, you will take on the role of an inspirational leader and coach. You will be actively involved with your team on the floor, guiding, developing, and modeling the behaviors of exceptional sales Advisors. Building meaningful relationships at the Point of Sales (POS) is key, both with your team and senior leadership partners. Flexibility and clear communication are essential to your daily success in driving outcomes and supporting growth.

Key Responsibilities

• Lead and nurture a diverse sales team responsible for maximizing the Apple business within assigned territories, pushing revenue and targets to their highest potential.
• Work alongside your team in-store demonstrating effective sales techniques and growth strategies while exemplifying the exceptional Apple customer experience.
• Provide consistent training, coaching, and motivational support to empower your team with deep product knowledge, objection handling skills, and the ability to advocate Apple solutions confidently.
• Ensure that all Apple fixtures, product displays, and merchandising comply with Apple's standards and planograms across stores—conducting inspections, coaching, and audits to maintain quality and consistency.
• Establish and maintain strong relationships with partner resellers and district leadership to facilitate training sessions, product demonstrations, and timely communication of promotional activities.
• Conduct regular business reviews and provide performance updates to senior and store leadership of partner resellers.

Requirements

• A minimum of 5 to 6 years of relevant work experience in leadership roles.
• Proven ability to build and sustain inclusive teams through effective talent management, coaching, and guidance.
• Exceptional collaboration and influencing capabilities.
• Strong communication skills, with a talent for building trust and integrity in relationships both internally and externally.
• Motivational leadership that inspires and advocates for Apple’s core values.
• A bachelor’s degree or an equivalent background.
• Fluency in English is mandatory.

Preferred Qualifications

• Empathy and resilience to support a diverse team, adapt to change, and manage uncertainty effectively.
• Excellent time management skills and the ability to work autonomously.
• Experience leading technology sales or solution-based sales teams and thriving in a dynamic, customer-focused setting is advantageous.

Additional Information

This role requires working primarily on-site in retail stores with the flexibility to work evenings and weekends as per business needs. Expect to travel extensively, between 60% to 80% of your time, across multiple store locations. Apple is committed to fostering an inclusive workplace where everyone belongs and offers reasonable accommodations for candidates needing support during the hiring process.

We uphold accessibility as a fundamental right reflected in our culture, benefits, and tools. By welcoming diverse perspectives, we aim to build a career environment where every individual feels valued.