Service Advisor

Job Overview

The Workshop Service Advisor serves as the main liaison for clients seeking vehicle repair and maintenance. This professional ensures high-quality customer service while facilitating effective coordination between customers and the workshop technicians.

Key Responsibilities

• Engaging directly with customers to understand their service needs.
• Organizing and scheduling repair and maintenance tasks with workshop technicians.
• Providing estimates and pricing information for vehicle services.
• Maintaining customer satisfaction throughout the service process.
• Promoting and upselling additional service offerings to clients.
• Performing administrative tasks related to service management.

Required Skills and Qualifications

• Excellent verbal and written communication capabilities.
• Strong customer service orientation and interpersonal skills.
• Effective problem-solving and organizational abilities.
• Capacity to maintain composure and foster customer relationships under stressful situations.
• Familiarity with workshop management software as well as proficiency in Microsoft Office applications.
• Attention to detail and skill in handling multiple priorities efficiently.