Senior Store Manager

About Lenskart

Lenskart is India's leading online eyewear retailer, providing stylish and affordable eyeglasses, sunglasses, and contact lenses tailored to individual prescriptions. Our mission is to enhance vision for all Indians through innovative offerings and exceptional service.

Role Overview

The Senior Store Manager acts as the primary leader for the store, entrusted with boosting sales, maintaining operational excellence, enhancing customer satisfaction, and cultivating a high-achieving team. This position requires a blend of strategic insight and practical execution to establish the store as a standard-bearer for performance, customer delight, and brand integrity.

Key Responsibilities

• Welcome customers upon entry and train staff to do likewise, ensuring a warm, customer-focused environment.
• Prioritize outstanding customer service and mentor team members to uphold high customer satisfaction levels.
• Address and resolve customer queries and complaints efficiently at the store level to maintain consistent service quality.
• Supervise eye check-ups to ensure they comply with standard operating procedures and meet quality benchmarks.
• Collaborate closely with cross-functional departments to guarantee seamless product delivery and exceptional customer experiences.
• Steer store sales to achieve set targets and foster a culture of high sales performance and leadership.
• Deliver hands-on training and development to associates using organizational training resources.
• Provide timely, constructive feedback to team members to encourage growth and performance improvement.
• Identify staff training requirements and liaise with the academy team to implement suitable development plans.
• Analyze attrition causes and implement measures to enhance team retention.
• Manage shift scheduling to align with business demands and operational needs.
• Oversee cash reconciliation processes to ensure accuracy and prevent discrepancies.
• Maintain merchandise availability and oversee stock through regular inventory audits.
• Ensure store staff understand POS systems for effective transaction management.
• Conduct quality assessments on new inventory items before stocking.
• Verify adherence to retail SOPs and ensure store standards are consistently met, including cleanliness and equipment maintenance.
• Secure Lenskart assets, minimizing stock loss and damage.

Candidate Profile

• Graduate degree mandatory; MBA or specialization in retail management is advantageous.
• A minimum of 5 years' experience in retail or service sectors with at least 2 years in a managerial or leadership role.
• Proven ability to achieve strong business results and exceptional customer service outcomes.