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About the Team and Company

Interprefy specializes in enabling effortless multilingual communication globally, supporting high-profile organizations such as the White House, Google, UEFA, and even astronauts on the International Space Station. The company has evolved from a Zurich-based startup in 2015 to a globally recognized provider with a team spanning six continents and 42 countries. As a remote-first workplace, they prioritize diversity, inclusion, and an intercultural environment, welcoming talents worldwide.

Role Overview

The Remote Support Technician position lies at the intersection of technology and customer service within the Operations and Client Delivery team. You will support interpreters, speakers, and participants during live multilingual events, ensuring seamless technical operation and a superior customer experience. The role requires professionalism, the ability to work calmly under pressure, and effective collaboration with international teams.

Key Responsibilities

Provide client-facing technical support during live multilingual events.
Guide interpreters, speakers, and attendees clearly and confidently.
Ensure a smooth, high-quality experience for all event participants.
Assist with technical preparation and setup of event platforms and environments.
Diagnose and resolve technical problems related to RSI platforms, video conferencing tools, and event configurations promptly.
Maintain composure in live scenarios and communicate effectively, escalating issues when required while retaining ownership.
Collaborate closely with Project Managers, Senior Technicians, and global teams.
Support events across various time zones and cultural contexts.
Acquire hands-on experience with event technologies, audiovisual basics, and internal systems.
Advance from managing smaller events to complex setups through continuous training and skill development.

Working Schedule

Model 1: Monday to Friday, 8-hour shifts including a 1-hour break.
Model 2: Tuesday to Thursday, 12-hour shifts including a 1 hour 45 minute break plus 4 hours on one weekend day.
Shift schedules are planned on a weekly basis depending on event demand.

Candidate Profile

Excellent client-facing skills with a calm, professional demeanor.
Experience working within diverse, multicultural global teams, preferably with time zone coordination.
Comfortable using digital collaboration tools like Zoom or Microsoft Teams.
Technically adept with the ability to quickly familiarize with new technology platforms.
Strong problem-solving capabilities and quick decision-making under live conditions.
Ability to work autonomously in a fast-paced, fully remote environment.
Proficient English communications at B2 level or above.
Prior involvement with virtual, hybrid, or onsite events is advantageous.
Basic knowledge of audiovisual and conferencing equipment is a significant benefit.

Technical Requirements

Dedicated fixed broadband internet connection (no mobile or Wi-Fi allowed).
Minimum speeds of 100 Mbps download and 20 Mbps upload; low latency and jitter.
Minimum 16 GB RAM (32 GB preferred).
Processor: Intel i5 8th generation / Ryzen 5 3rd generation or better with benchmark score of 5,550.
Operating system: Windows 10 Pro or later, or macOS High Sierra or newer.
Use of the latest Chrome or Edge browser versions.

Company Values and Offerings

Culture driven by impact, innovation freedom, care for people and environment, work-life balance, and a fast learning attitude from mistakes.
Opportunity to contribute to a mission-driven organization that facilitates significant global communication.
Work within an international and multicultural team that values creativity.
Remote working environment offering autonomy, flexibility, personal growth, and provision of necessary hardware.

Diversity and Inclusion

The company embraces a diverse workforce and is an equal opportunity employer, strictly prohibiting discrimination based on race, religion, gender identity, sexual orientation, disability, or other statuses.

Remote Support Technician (LATAM)