Protective Security Operations Centre Technician

Overview

Join Yorkshire Water as a Protective Security Operations Centre (PSOC) Technician and contribute to safeguarding people, assets, and operations in a vital regional water company serving over 5.4 million individuals. This permanent full-time role based initially in Bradford, with future relocation to Leeds Valley Park in summer 2026, offers an opportunity to grow within a dynamic technology team focused on delivering essential water and wastewater services.

Key Responsibilities

• Oversee the daily functions of the PSOC, ensuring smooth and efficient operations.
• Promptly respond to Intruder Detection System (IDS) alarms and Video Surveillance System (VSS) alerts, maintaining service excellence.
• Support critical security activities including monitoring, incident handling, escalation, and investigative procedures.
• Manage system administration and provide first-line support for PAC, Abloy Cliq, security contracts, guarding requests, and related databases.
• Keep thorough records by maintaining PSOC reports, logs, spreadsheets, and tracking systems.
• Assist in training and development of PSOC operators, Protective Security Team members, and security guards.
• Coordinate with internal departments, contractors, and external agencies to facilitate security operations.
• Conduct routine system evaluations, identify faults, and contribute to ongoing improvement efforts.
• Provide shift coverage and administrative assistance as needed.
• Ensure adherence to company policies, regulatory requirements, and health and safety standards, promoting ethical conduct and high performance.

Required Skills and Qualifications

• Strong interpersonal and communication abilities combined with excellent customer service skills.
• Experience working in control room environments, preferably with video surveillance system monitoring.
• Proficiency in Microsoft Office suite for documentation and reporting purposes.
• Professional telephone etiquette with exceptional stakeholder relationship management capabilities.
• Effective organizational and time management skills to juggle multiple priorities competently.
• Detail-oriented, reliable, and proactive work ethic.
• Familiarity with working under established procedures, compliance standards, and policy-driven environments.
• Teamwork skills inclusive of collaboration with colleagues and external stakeholders.
• Adaptability with willingness to learn and implement new technologies and operational systems.
• Flexibility in working hours including day, night, weekend shifts, and short-notice cover requirements.

Benefits and Compensation

• Competitive salary ranging between £28,163 and £34,770 based on experience, plus a 20% shift allowance.
• Annual performance-related bonus opportunity up to £1,000.
• Generous pension scheme with up to 12% company contributions.
• 25 days of annual leave plus bank holidays and 2 additional wellness days.
• Life assurance providing coverage of four times pensionable salary.
• Comprehensive benefits including health cash plan, critical illness, dental insurance options, life assurance flex, and partner cover.
• Retail discount scheme and perks such as online GP access, cycle to work program, and gym membership discounts.

Work Environment and Additional Information

This role operates Monday to Friday, 37 hours weekly, within a supportive environment embracing flexible working and potential job sharing to promote work-life balance. Candidates must undergo pre-employment checks including a Basic Disclosure, and depending on role specifics, may require Counter Terrorist or Security Clearance. Applications close by 17th August 2026. The company is committed to accessibility in recruitment and encourages applicants to disclose any needed reasonable adjustments. Recruitment agencies are not accepted.