Outcomes Growth Strategy and Programs Lead

About Notion

Notion is a collaborative AI workspace enabling teams and agents to work seamlessly together. It combines knowledge management, project tracking, meetings, and AI tools into a single platform that streamlines and clarifies work. Millions ranging from individuals and small teams to large organizations rely on Notion to manage their workflows.

Notion employees, called Notinos, embody our vision of future working modes that merge human creativity with effective technology. We prioritize craftsmanship and long-lasting impact over rushing features. Our mission is to enhance how humans collaborate in the AI era, automating routine tasks and empowering customers to focus more on meaningful work.

Role Overview

The Outcomes organization drives customer success and business outcomes using Notion. The Outcomes Growth Strategy & Programs Lead will craft and scale global initiatives, routines, and programs that significantly boost expansion within the existing customer base. This is a vital role combining strategic planning, analytics, and program management to foster methodical and accelerated growth worldwide.

Based in San Francisco, the role requires in-office presence on Mondays, Tuesdays, and Thursdays—the company’s Anchor Days—when collective planning and building happen.

Initial 90 Days Plan

• Master Notion's post-sales operational and regional growth frameworks.
• Collaborate with Revenue Operations, Data Science, Finance, Sales, Outcomes, and Services teams to identify key retention and expansion drivers and leading indicators.
• Determine immediate priority growth programs or tactics.
• Develop detailed program plans, success metrics, stakeholder charts, and operational cadence for these initiatives.
• Work with regional teams to tailor global programs to local market needs.
• Produce clear documentation, field resources, and executive updates to ensure alignment and action.
• Create repeatable review cycles to monitor progress, capture insights, and refine approaches.

Key Achievements Expected

• Establish a unified understanding of growth drivers including adoption, retention, and expansion.
• Design and implement scalable international programs supporting adoption, value realization, and cross-selling.
• Collaborate with regional and functional leaders to translate local insights into standard playbooks and operating rhythms.
• Develop reporting and measurement systems that spotlight effectiveness and focus areas.
• Assist in structuring customer growth motions integrating Sales, Services, and Partners.
• Document and institutionalize growth best practices into routine operations instead of isolated campaigns.
• Bring clarity and structure to ambiguous cross-functional programs and shepherd them from concept through execution.

Required Qualifications

• Background in management consulting, investment banking, business operations, or post-sales go-to-market functions.
• Strong analytical reasoning and problem-solving capabilities, able to define frameworks from vague business challenges.
• Demonstrated success in designing and managing cross-team programs from strategy to delivery.
• Skillful stakeholder engagement including senior leadership alignment.
• Excellent written communication producing sharp strategy documents, program plans, executive briefings, and practitioner guides.
• Experience working in global organizations balancing central strategy with regional customization.
• Proactive, autonomous work style able to prioritize and organize in dynamic, uncertain environments.
• Keen business sense and curiosity about what fuels customer behavior and growth.

Preferred But Not Required

• Knowledge of usage-based, consumption-based, or product-led growth approaches.
• History of building or scaling global initiatives spanning different geographies or customer types.
• Exposure to pricing, packaging, partnerships, and monetization strategies.

Compensation and Policy Notes

Notion offers competitive salaries, equity, and benefits. For this San Francisco role, the base salary range is estimated between $250,000 and $280,000 annually. The compensation depends on factors like role complexity, experience, and location.

Company Policies and Values

Notion values diversity and inclusion, encouraging candidates from various backgrounds to apply, even if they do not meet every listed qualification. The company is an equal opportunity employer that does not discriminate based on protected characteristics. It accommodates applicants with disabilities and considers those with arrest or conviction records when legally applicable.

About AI at Notion

While not all roles require deep AI expertise, all Notinos are expected to be intellectually curious and enthusiastic about leveraging AI as a collaborative tool to enhance their work processes.