Online Assistant

About Woolworths Supermarkets New Zealand

With over 185 stores and 20,000 team members across Aotearoa, Woolworths Supermarkets New Zealand is dedicated to enhancing the everyday lives of Kiwis. Our team is friendly, approachable, energetic, and passionate about our work. We foster an environment where new ideas are welcomed, giving you ample opportunity to contribute value. Our business has a significant impact, serving three million New Zealanders weekly.

We value diversity in thought and adopt a pragmatic, innovative approach to challenges. Our culture is built on respect, care, curiosity, openness, and proactive collaboration, continuously encouraging teamwork, mutual support, and learning.

Role Overview

• Accurately and safely pick and pack orders for our online customers with efficiency
• Coordinate with different departments regarding out of stock issues, substitutions, and customer inquiries
• Maintain a positive health and safety mindset for yourself and colleagues

Candidate Attributes

• Customer service oriented with a clear understanding of excellent service
• Capability to make customer-first decisions aligned with organizational procedures and systems
• Effective team communication skills and ability to collaborate well within a team
• Physical readiness to stand and stay active through entire shifts
• A friendly demeanor and welcoming attitude

Working Hours Schedule

• Tuesday: 9:00 AM to 6:30 PM
• Wednesday: 9:00 AM to 6:30 PM
• Thursday: 9:00 AM to 6:30 PM
• Friday: 8:00 AM to 5:30 PM
• Saturday: 8:00 AM to 5:30 PM

Employee Benefits

• Everyday Rewards team card offering discounts and bonus points on grocery purchases and online delivery
• Discounts on banking services and various insurance covers, including health and life insurance
• Access to global and local career development opportunities within Woolworths Group

About Woolworths Group

As a member of the Woolworths Group, you join over 200,000 diverse and passionate colleagues united by our purpose to create better experiences for a better tomorrow. We provide a supportive culture encouraging innovative ideas, career growth, and genuine care, empowering you to impact the daily needs of over 24 million customers worldwide.

Diversity and Inclusion

We strive to foster an inclusive workplace where every team member belongs, can be their authentic self, and achieves their full potential. Recognizing that diverse experiences strengthen innovation and problem solving, we welcome candidates of all backgrounds and offer accommodations during the hiring process upon request.